Client requesting a partial refund

[halilimedia]

Hi all. My client requested a partial refund today on a Milestone 1 (approved May 4, 2018) for a logo design. Her message essentially stated that my concepts were too far away from their intended vision (which is interesting, since I designed concepts extremely close to their initially provided samples, and we had edit rounds where I quite literally re-drew additional images they provided...).

The Milestone 1 funds were withdrawn and deposited into my account long ago. Milestone 2 was final file delivery. We never reached that.

I just wonder what my options are here. I don't see an option to dispute or say "nope". The only options are to Give Refund or Cancel that window. In my opinion, I over-delivered, especially in regards to options, and I don't think I should pay any refund. Thanks!

[petra_r]

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@Jan H wrote:

Hi all. My client requested a partial refund today on a Milestone 1 (approved May 4, 2018)

I just wonder what my options are here.

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Up to you. The client can no longer dispute. Is the contract closed?

[halilimedia]

Thanks for the reply, Petra. The contract is still open. Can I just ignore (cancel) the refund request and end the contract without possibility of dispute? Is the only apparent downside to that solution a negative review?

[petra_r · Accepted solution]

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@Jan H wrote:

Can I just ignore (cancel) the refund request and end the contract without possibility of dispute? Is the only apparent downside to that solution a negative review?

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 Yes and yes.

[halilimedia]

Much appreciated