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Client's payment method becomes unverified

milad0011988
Active Member
Milad N Member Since: Dec 15, 2017
1 of 4

Hello,
Today suddenly two of my contracts shows "This client's payment method is unverified".
Please, can anyone tell me if I'm going to be paid for the fixed price contract?
I attached a screenshot which shows that the money was funded and I have submitted the work from 12 days ago.

 

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
2 of 4

Hi Milad,

I would suggest that you don't submit any more work until your client resolves the issue with his payment method, as Upwork can’t release any payments to you under Fixed-Price Payment Protection without the client's payment method being verified. To clarify Fixed-Price protection is available only when the payment method is verified.

~Nina
milad0011988
Active Member
Milad N Member Since: Dec 15, 2017
3 of 4

Hey Nina,
Just one more question,
When the client resolves the issue with his payment method, does the payment will be released automatically as usual after 14 days or do I have to do something?

Thank you

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
4 of 4

Hello Milad,

 

Once your client verified their payment method, they can approve the milestone and release the payment to you. Thank you.


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