Client's payment verification doesn't seem to work

[#1]

Hi, I have a client  who has problems verifying her payment method, and Upwork suspended the contract because of this issue.  Is there a way how I can make support aware of her problem?

This is her message to me:

"**Edited for Community Guidelines**

Thank you.

Ralf

[#2]

Hi Ralf,

I`m sorry about the inconvenience this had caused you.
Please click on my name and send me a PM with your contract ID or client name so that I can investigate it further and have our team reach out to your client immediately. Thank you.