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avishekbhardwaj4
Community Member

Client send me a refund request Accidentally

Hi  one of my client accidentally send me a refund request .. she was about to fund more money on escrow as what the project budget was ... she don't know how to resolve this ... should i ignore the refund request or what are step to cancel the refund request  

 

**Edited for Community Guidelines**

 

Thanks 

2 REPLIES 2
NikolaS
Moderator
Moderator

Hi Avishek,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
lysis10
Community Member

If she sent you a refund request accidentally, you can reject it. Then she gets a message that asks her one last time if she wants to pay it and she can say yes. If it goes into mediation, then you both can just tell the mediator that it was a mistake and the client can go through the mediator to give you the escrow money. If it goes to mediation, do not mess with the money yourselves and let the mediator handle it.

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