Client sends her personal Email.

[usama31102]

Hi everyone.
There's a client of mine who sent me the personal email to submit the revisions.
what should I do ?

[prestonhunter]

re: "There's a client of mine who sent me the personal email to submit the revisions. What should I do?"

How you communicate with your clients and what methods you use to submit work is up to you. Upwork has no rules prohibiting using email.

It is up to you, yourself, to decide whether or not to use email. I think most Upwork freelancers are happy to use email to communicate with clients and to submit work to clients. If you don't want to use your "primary" email address, then you can simply create an email address used only for Upwork. Or only for a specific project.

Keep in mind that sending files via email "doesn't count" when it comes to submitting milestone work for a fixed-price contract. If you complete a milestone task for a fixed-price contract, then make sure you use the "Submit Work / Request Payment" button. Even if you ALSO send work via email.

Always use that official green Upwork button when you finish a fixed-price task. That way you will get paid automatically, even if the client does nothing.

[petra_r]

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@Camila L wrote:

While I've worked with many large corporations, I find that my most satisfying experiences are working with smaller companies and entrepreneurs. I have a reputation for going up and beyond what is asked for and as a result, have a lot of repeating projects and clients. I encourage you to find out what many others already have, that I'm on the job, a great communicator, and can deliver a quality.

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 How nice for you...

Does that have anything, even remotely, to do with the original poster's question, at all?

No?

Thought not....

[kat303]

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@Usama A wrote:

Hi everyone.
There's a client of mine who sent me the personal email to submit the revisions.
what should I do ?

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 If this is a fixed rate job, it's perfectly ok to send the completed work to the client's email but make sure, that you also send it through Upwork by clicking on the Submit Work/Request Payment button. Doing so, sets a 14 day clock so if your client disappears without releasing the funds in escrow, in 14 days they will release automatically.

If this is an hourly job, you can just send it to the clients email. You get paid for the hours you worked (using Tracker and writing down notes for the screenshots it takes.) No need to submit work through the Submit Work/Request Payment button for hourly jobs.