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Re: Client starts disput after giving me 5 star on the contract!!

dhrobochaya
Active Member
ABM M Member Since: Nov 24, 2016
1 of 14

I have got a very interesting client. Done three hourly based contract (10hrs, 9hrs and 7hrs including some manual time which was added after getting his permission). For every contact he was satisfied with my work and provided 5 star, so do I. Just after finishig 3rd contract suddenly he blocked me and starts dispute for every contract. I was so surprised how a client do the such thing? I almost spent 30hrs and he wants the payment back? it's so frustrating. I reject the dispute, don't know what action upwork will take. I just hope upwork will ban such kind of people.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 14

ABM M wrote:

 I reject the dispute, don't know what action upwork will take. 


They will look at your work diary and refund the client any time that was manual time, had no meaningful memos on the screenshots or low activity levels and / or non project related screenshots.

dhrobochaya
Active Member
ABM M Member Since: Nov 24, 2016
3 of 14

Hi Petra, Thanks for your response. That memos wasn't meaningful. But in chat he agreed about that manual timing. If upwork wants some proof I can show them. Still upwork refund the manual time to the client? If so can I still continue disputing for that time?

 

Btw the client was kind of forcing me to leave feedback as soon as possible. That means this was his intention from the begining after geeting good review he will start dispute.

varungs
Community Guru
Varun G Member Since: Dec 11, 2019
4 of 14

ABM M wrote:

Hi Petra, Thanks for your response. That memos wasn't meaningful. But in chat he agreed about that manual timing. If upwork wants some proof I can show them. Still upwork refund the manual time to the client? If so can I still continue disputing for that time?

 

Btw the client was kind of forcing me to leave feedback as soon as possible. That means this was his intention from the begining after geeting good review he will start dispute.


Any manual time that is disputed will be resolved in favour of the client regardless of what you guys agreed to earlier. Manual time is not protected.

The second part seems like a fallacy: the client doesn't need to leave you a 5-star review in order to himself get a 5-star review since the feedback is double blind. It just seems like he changed his mind regarding the quality of the work (or decided to scam you).

dhrobochaya
Active Member
ABM M Member Since: Nov 24, 2016
5 of 14

He is surely deciding to scam me. The same project we continued in second and third contract. The result of 1st contract was good so he continued hiring me. I was always thinking why he hiring me again and again, why not we do the job in one contract and as a client why he is so worried about feedback (as I know rating amd feedback is very important to freelancer than client).

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
6 of 14

ABM M wrote:

That memos wasn't meaningful.


Sorry, what? No meaningful memos = refund.

 


ABM M wrote:

But in chat he agreed about that manual timing. If upwork wants some proof I can show them. Still upwork refund the manual time to the client?


It doesn't matter and yes, manual time will be refunded.

 


ABM M wrote:

 If so can I still continue disputing for that time?


No.

 

Any and all time without meaningful memos: will be refunded

Any and all manual time: will be refunded.

Same with low activity level hours and any screenshots showing anyything other than you working on the client's project.

 

 

dhrobochaya
Active Member
ABM M Member Since: Nov 24, 2016
7 of 14

Learn some lessons. Next time I will be more careful. Thanks for your response again.

joynul33
Community Guru
Joynul A Member Since: Jun 27, 2015
8 of 14

Dear Petra,

Which one counting a low-quality activity? Some times we don't need to click the mouse or use the keyboard then how do you calculate it?

Joynul
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
9 of 14

Joynul A wrote:

 

Which one counting a low-quality activity? Some times we don't need to click the mouse or use the keyboard then how do you calculate it?


Nobody said "low quality"

 

It's "low activity" and defined as more than 2 segments with less than 5 bars per hour. In that case the whole hour goes, not just segments with less than 5 bars.

joynul33
Community Guru
Joynul A Member Since: Jun 27, 2015
10 of 14

Hi Petra,

while we don't click an excessive amount of keyboard and mouse, it's will display low activity. My question is sometimes we have a process and we don't need to apply a keyboard or mouse frequently than how it is going to be calculated? Upwork counts keyboard and mouse activities. I have screen record there's an event I clicked mouse events 111 and keyboard activities 61. It's displaying my activity 6. There are many jobs in the Upwork platform they do not need to click too much then how it will likely be calculated? Can you give an explanation for the details, please?

Joynul
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