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Client stopped responding

Active Member
Yolanda H Member Since: Jan 7, 2021
1 of 2
I joined Upwork in November and got my first client about a month ago. The project was moving forward and the client was happy with the deliverables. For some reason, about two weeks ago he stopped replying to my messages. I have gotten all the payments automatically, what I am afraid of is that this project might affect my completion score, since I gave a timeframe of less than a month and the contract hasn't been closed yet. Should I close the contract, or can I keep waiting for the client to reply? I would prefer the latter option since it gives me the possibility of getting a review from him once he finally gets back on track.
 
Please let me know the best way to proceed. Thanks.
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 2

Hi Yolanda,

 

You do have the option to end the contract yourself. However, you might want to also consider giving your client time to get back to you. They may be busy attending to other personal matters. If in case you decide to just end the contract, you may politely let your client know about it.


-Joanne
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