Jan 19, 2021 08:08:20 PM Edited Jan 19, 2021 08:20:22 PM by Dhananjay A
The client is unable to activate the 2nd milestone. The problem has been persisting for a while to no avail. Kindly requesting Upwork Staff to rectify and help sort the problem at the earliest.
Jan 19, 2021 09:13:31 PM by Dhananjay A
Jan 19, 2021 09:16:01 PM by Sarah B
Hm. It seems your client will probably need to contact support to troubleshoot.
Jan 19, 2021 09:17:50 PM by Petra R
The client needs to fix their payment method, contacting Upwork Support for help if needed.
Jan 19, 2021 09:21:31 PM by Dhananjay A
Jan 19, 2021 11:16:57 PM by Dhananjay A
Hi Joanne,
Thank you for assisting me with this problem. Hoping for a speedy solution as the client is unable to start the next phase of the project.
I could be wrong, but I have checked the "Requests" section and I am yet to see the mentioned support ticket.
With Regards,
Dhananjay
Jan 19, 2021 11:22:51 PM by Petra R
Dhananjay A wrote:Thank you for assisting me with this problem. Hoping for a speedy solution as the client is unable to start the next phase of the project.
The issue is on your client's side, so there is nothing whatsoever Support can help YOU with. Your client needs to try a different payment method, contact their bank and contact support themselves. Upwork will not and can not discuss your client's account with you.
Dhananjay A wrote:I could be wrong, but I have checked the "Requests" section and I am yet to see the mentioned support ticket.
It takes time, and as above, you need to get your client to contact support themselves as it is their account that has the issue. There is nothing you can do.
Jan 19, 2021 11:28:31 PM by Dhananjay A
User | Count |
---|---|
472 | |
432 | |
326 | |
250 | |
180 |