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Re: Client unable to pay due to technical glitch - The problem is current

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Ace Contributor
Anil N Member Since: Aug 21, 2013
1 of 4

Hello,

 

My client cant pay due to a problem on the web site. I trust his word, as he is an old client and we have done quite a bit of work together.

 

I somone is listening?

 

Regards,

 

Anil

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2 of 4

Hi Anil,

 

Could you please provide a bit more details? If it's a fixed-price contract was the client able to fund a milestone and is unable to release the payment or there is a problem with funding? What kind of error does the client see? 

 

I would suggest your client contacts our Customer Support, so they can help directly.

~ Valeria
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Ace Contributor
Anil N Member Since: Aug 21, 2013
3 of 4

Hi Valeria,
 
I have an open ticket in this regard, with the help center.

The milestone was funded earlier, but we later agreed to a price higher the funded amount. After the milestone was approved, the client needed add funds to pay for this particular milestone.
 
Thank you.
 
Regards,
 
Anil

Community Guru
Petra R Member Since: Aug 3, 2011
4 of 4

Provided his payment method is not declining your client can just set up another milestone for the difference or pay it as a bonus.

 

There is no point in you doing a ticket, support can not tell you anything about your client's account.

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