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7fehrsatgmailcom
Community Member

Client unresponsive

I have a client that is unresponsive for 3 weeks and did not pay the last portion of the project.  Fortunately it was NOT a lot.  Does Upwork want to know who these bad actors are?

ACCEPTED SOLUTION
egaruth
Moderator
Moderator

Hi Jon,

 

Thank you for reaching out to us. For Fixed-Price jobs, freelancers are advised to use the submit work link next to the funded milestone on the contract details page in order to share work with their client and at the same moment request payment. Once you submit work and request payment, the client will have 14 days to review it and either approve or request changes. If they take no action in 14 days, the funds in Escrow will be released to you. You may read more about Fixed-Price Protection here.

~ Nikola
Upwork

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3 REPLIES 3
roberty1y
Community Member

There is nothing Upwork can do, if you didn't ensure a milestone was funded for the work you did. 

02d3e798
Community Member

If the milestone was funded then you just submit your work under the milestone and you will get paid in 2 weeks. If they didn't fund the milestone then there is not a lot you can do, you shouldn't start work on a milestone until its funded for this reason.

egaruth
Moderator
Moderator

Hi Jon,

 

Thank you for reaching out to us. For Fixed-Price jobs, freelancers are advised to use the submit work link next to the funded milestone on the contract details page in order to share work with their client and at the same moment request payment. Once you submit work and request payment, the client will have 14 days to review it and either approve or request changes. If they take no action in 14 days, the funds in Escrow will be released to you. You may read more about Fixed-Price Protection here.

~ Nikola
Upwork
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