Jul 13, 2020 11:33:30 PM by Pallavi S
Solved! Go to Solution.
Jul 14, 2020 12:31:45 AM by Goran V
Hi Pallavi,
Our updated TOS applies to both freelancers and clients.
You can politely remind your client that communicating outside of Upwork is not allowed and ask them for a voice/video call on Upwork. Thank you.
Jul 14, 2020 12:26:05 AM by Pallavi S
Yes i am aware of that, but my question is how do i polietly, without offending him ask him to contact on Upwork only.
Does Upwork set any rules for clients also to not to ask freelancers to go outside upwork?? Or everything is just for freelancers?
Jul 14, 2020 12:31:45 AM by Goran V
Hi Pallavi,
Our updated TOS applies to both freelancers and clients.
You can politely remind your client that communicating outside of Upwork is not allowed and ask them for a voice/video call on Upwork. Thank you.
Jul 14, 2020 01:31:04 AM by Martina P
Pallavi S wrote:Yes i am aware of that, but my question is how do i polietly, without offending him ask him to contact on Upwork only.
Does Upwork set any rules for clients also to not to ask freelancers to go outside upwork?? Or everything is just for freelancers?
If the client is offended when you remind him of the ToS, which you need to adhere to in order to not get banned, you don't want to work with this client anyway.
Jul 14, 2020 01:57:27 AM by Petra R
Pallavi S wrote:Yes i am aware of that, but my question is how do i polietly, without offending him ask him to contact on Upwork only.
Does Upwork set any rules for clients also to not to ask freelancers to go outside upwork?? Or everything is just for freelancers?
Clients see this every time they log in...
Jul 14, 2020 05:30:24 AM Edited Jul 14, 2020 05:33:38 AM by Will L
Pallavi S.,
As an Upwork freelancer, you will often be disappointed if you expect all clients will care about, know or adhere to all of Upwork's requirements.
Every client who has contacted me since the new requirement for nothing-but-Upwork calls took effect has requested a phone call. I tell them something along the lines of -
Under Upwork's new rule, before we have a contract in place you and I have to communicate via the Upwork VOIP system, which is available by clicking on the phone handset button in the top right corner of this message board. Please let me know what day and time you'd like to have a call on that system.
So far, none have objected. But I'm sure there will be many who do object, and you might run across some of them. Good luck deciding what to do if a potential client refuses to use that system.
Jul 14, 2020 07:05:35 AM by Pallavi S