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Client wants refund

b_markova
Active Member
Bojana M Member Since: Feb 12, 2017
1 of 5

Hello,

 

My previous client asked me to work for them again. 
After an hour the client told me they didn't need me anymore because the project is closing.

They ended the contract but the client also requested a refund which I was very surprised.

 

NOTE: I wasn't payed anything since I didn't even get the chance to work, but the milestone was there and I think they want a refund of the milestone.

 

If I accept the request I'll have to return the milestone money to the client or nothing since I wasn't payed anything?

 

 

Thank you!

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 5

You didn't do any work.

 

But the client funded a milestone.

 

The proper thing for you to do is to agree to the client's request for a refund.

 

That way the client can get the money back that she funded for the milestone.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
BEST ANSWER
3 of 5

re: "If I accept the request I'll have to return the milestone money to the client or nothing since I wasn't payed anything?"

 

No money is coming out of your pocket.

 

The client want a "refund" of the money she had set aside to use to pay you, if you had done any work. So in a sense, you're not really "refunding" anything. You're agreeing that the client gets a refund from Upwork's escrow account.

View solution in original post

b_markova
Active Member
Bojana M Member Since: Feb 12, 2017
4 of 5

I got it. 
Thank you very much for your response !

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
5 of 5

Just make sure you refund just the milestone and not the whole contract.

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