Apr 15, 2021 07:53:01 PM by Carlos F
Solved! Go to Solution.
Apr 15, 2021 09:39:00 PM Edited Apr 15, 2021 09:39:21 PM by Petra R
Carlos M wrote:
Nice. Só I basically can use it every 10 contracts? (That's quite a number)...
And 3 months have to have passed.
Apr 15, 2021 08:04:41 PM Edited Apr 15, 2021 08:05:39 PM by John K
Jun 16, 2021 03:38:47 PM by Laura R
Client wants cancel job after complete the requested task, I shared some images and renovation plans and suddenly he wants to cancel and don't pay me.
Jun 16, 2021 05:51:20 PM by Joanne P
Hi Laura,
I checked your account, and I can see that you already have a dispute ticket regarding this issue. One of our mediation specialists will update your ticket and assist you further.
Jun 16, 2021 04:03:45 PM by Laura R
Hi everyone.
After share images and plans of a requested task of a client, he is asking to cancel the contract and I give him a refund. I need assistance here, because I complete the job in 80% and he is not willing to recognize me any percentage of the money in scrow, it's a time I invested and I just don't know what to do. Currently the contract is active, but I'm afraid that I had lost my time and effort. Thanks!
Apr 15, 2021 08:59:25 PM by Petra R
Carlos M wrote:
However, doing this would horribly damage my JSS in which I worked absolutely hard to reach 100% and top rated.
cancelling and refunding does not affect the JSS unless the client left poor feedback while doing so.
If the client left poor feedback, use your top rated perk to eliminate the impact.
Apr 15, 2021 09:03:58 PM by Carlos F
Apr 15, 2021 09:25:30 PM by Petra R
Carlos M wrote:
Still, you know how much time I have to remove this feedback if it lowers my JSS?
You can use the perk any time you like, provided you haven't used it in the last 3 months and 10 contracts.
Apr 15, 2021 09:37:26 PM by Carlos F
Apr 15, 2021 09:39:00 PM Edited Apr 15, 2021 09:39:21 PM by Petra R
Carlos M wrote:
Nice. Só I basically can use it every 10 contracts? (That's quite a number)...
And 3 months have to have passed.
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