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Client wants to cancel project.

cgutomachado
Active Member
Carlos M Member Since: Nov 9, 2019
1 of 8
Hello guys, I need your kind opinion on something.

A couple days ago one client hired me to do a landing page (he saw my project after research and decided to buy this service), we didn't talk initially, he just saw this project where he could start the project straight away and this way I'd have four days to deliver the result.

I just found out that's a horrible way to close gigs - you don't know the client, he doesn't know you, he barely communicates what he needs.

Turns out he didn't like the outcome and said me he already built the landing page himself and asked me to cancel the project and refund.


However, doing this would horribly damage my JSS in which I worked absolutely hard to reach 100% and top rated.

I feel like I am in a very bad place.

What would you guys do based in your experience?

Appreciate the interest and concern.
yitwail
Community Guru
John K Member Since: Feb 17, 2015
2 of 8
I don’t think you should worry about feedback. If it lowers your JSS significantly, you can use Top Rated feedback removal perk to remove it.
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petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
3 of 8

Carlos M wrote:
However, doing this would horribly damage my JSS in which I worked absolutely hard to reach 100% and top rated.

cancelling and refunding does not affect the JSS unless the client left poor feedback while doing so.

 

If the client left poor feedback, use your top rated perk to eliminate the impact.

cgutomachado
Active Member
Carlos M Member Since: Nov 9, 2019
4 of 8
Turns out the client confirmed the milestone and requested 80% of the amount.

I am gonna hope he didn't left me a horrible private feedback.

Still, you know how much time I have to remove this feedback if it lowers my JSS?

Thanks for the support.
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 8

Carlos M wrote:
Still, you know how much time I have to remove this feedback if it lowers my JSS?

You can use the perk any time you like, provided you haven't used it in the last 3 months and 10 contracts.

cgutomachado
Active Member
Carlos M Member Since: Nov 9, 2019
6 of 8
Nice. Só I basically can use it every 10 contracts? (That's quite a number)...
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
7 of 8

Carlos M wrote:
Nice. Só I basically can use it every 10 contracts? (That's quite a number)...

And 3 months have to have passed.

View solution in original post

cgutomachado
Active Member
Carlos M Member Since: Nov 9, 2019
8 of 8
Thanks for being supportive on each question.
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