Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Client wants to leave feedback for old job

Active Member
Evan C Member Since: May 26, 2019
1 of 6

I have a client who neglected to leave feedback a month or two ago when I closed a contract. He now would like me to permit him to leave feedback, but there doesn't seem to be an option for me to do that on the Terms and Settings page for that job. 

 

Is it too late for him to provide feedback?

Thanks!

Community Guru
Michael S Member Since: Aug 29, 2017
2 of 6

You'll have to specifically enable them to leave feedback on that particular contract once the 14 day period has passed.

 

This should do the trick. If not, someone smarter than me will give a better link:

 

https://support.upwork.com/hc/en-us/articles/211068458-Enable-Clients-to-Change-Feedback

Active Member
Evan C Member Since: May 26, 2019
3 of 6

I clicked that button a month or so ago but he never changed his feedback. Now it doesn't appear on the Terms and Settings page. Is there a way to get it back?

Community Guru
Michael S Member Since: Aug 29, 2017
4 of 6

I think it might only allow you to enable changes once. I'm also not sure if it automatically notifies the client if the option is open or not (you might have had to do that yourself).

 

Since the option was already opened once, it might be too late for this contract, but I'm not 100% sure.

Community Guru
Petra R Member Since: Aug 3, 2011
5 of 6

Evan C wrote:

I clicked that button a month or so ago but he never changed his feedback. Now it doesn't appear on the Terms and Settings page. Is there a way to get it back?


Nope,

That ship has sailed. There is no way now.

Avoid this scenario by letting clients close the job, so you are guaranteed feedback.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
6 of 6

Hi Evan, 


The Customer Support Team will be checking what other options are available at this time (if there are any), and will reach out to you with more information about your concern. 


-Avery
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS