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Re: Client who recommend you

natasha-nayyar
Ace Contributor
Natasha N Member Since: Jul 19, 2017
1 of 6

Hi

 

I hust want to ask that in my stats section "A client who recommends you" showing 88% before it was 100%. Why it fell down will it effect the JSS?

 

 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 6

@Natasha N wrote:

Hi

 

I hust want to ask that in my stats section "A client who recommends you" showing 88% before it was 100%. Why it fell down will it effect the JSS?

 

 


 It fell down because 12% of the clients who were asked if they would recommend you stated that they would not be very likely to recommend you, and yes, that is part of the private feedback and private feedback counts towards your JSS.

natasha-nayyar
Ace Contributor
Natasha N Member Since: Jul 19, 2017
3 of 6

Which clients to whom I have worked with.?

tgstudio
Community Guru
Amy T Member Since: Jan 31, 2013
4 of 6

There is no way to pin point who gave you less than perfect private feedback.

tlbp
Community Guru
Tonya P Member Since: Nov 26, 2015
5 of 6

If the number just changed, it will be one of your most recent reviews.

tlsanders
Community Guru
Tiffany S Member Since: Jan 15, 2016
BEST ANSWER
6 of 6

Natasha, it's worth noting that what may seem to the client like a pretty good answer to that question--say, a likelihood of 7 or 8 out of ten--can still result in a decline in rating.

 

That doesn't help you in terms of JSS impact, but it doesn't necessarily mean unhappy clients.

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