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Client with a verified payment status who doesn't know about Upwork's Time Tracker

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Ace Contributor
Robyn H Member Since: Apr 2, 2019
1 of 16

I applied to a job where the client has Verified Payment status.  Her first responce to my proposal was all about how much and how often I'd get paid, no real mention of the work or business itself and she included how I'd need to provide proof of the work done by taking photos of letters to submit.  

 

In my responce I asked if she had an issue with Upworks Time Tracking system and was she meaning to have me use another platform ( against terms of serice)

 

Her next responce was how she didn't know Upwork did that.  How would a client get Verified Payment status without knowing Upwork had a time tracking system that takes screen shots?  Is it possible clients are piggy backing on each others accounts so we freelancers really have no protection from Upwork ? 

**Edited for Community Guidelines**

 

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Community Guru
Martina P Member Since: Jul 11, 2018
2 of 16

Robyn H wrote:

I applied to a job where the client has Verified Payment status.  Her first responce to my proposal was all about how much and how often I'd get paid, no real mention of the work or business itself and she included how I'd need to provide proof of the work done by taking photos of letters to submit.  

 

In my responce I asked if she had an issue with Upworks Time Tracking system and was she meaning to have me use another platform ( against terms of serice)

 

Her next responce was how she didn't know Upwork did that.  How would a client get Verified Payment status without knowing Upwork had a time tracking system that takes screen shots?  Is it possible clients are piggy backing on each others accounts so we freelancers really have no protection from Upwork ? 

**Edited for Community Guidelines**

 


I see no connection between verified payment status and knowing about time tracking. Most likely you were talking to a scammer who needs to build trust with the people he wants to scam. Scams don't work without trust. Or hope, I guess. 

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Ace Contributor
Robyn H Member Since: Apr 2, 2019
3 of 16

So you are saying a scammer has the ability to get to the status of verified payment, despite violating the terms of service by suggesting outside platforms?  What protection does Upwork offer from scammers then?  I've reported other jobs for violations and those jobs are still live so what would happen if I report this one ?

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
4 of 16

Hi Robyn,

 

We provide a lot of information, help articles and tool tips to educate clients about how the platform works. Still newer clients are sometimes not clear about all the details. Feel free to send this help article to the client in case they have questions about how hourly payments work on Upwork. If in their message they offered to pay outside of Upwork, please flag that message and the team will review.

 

Thanks!

~ Valeria
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Ace Contributor
Robyn H Member Since: Apr 2, 2019
5 of 16

I'm sorry but why would I communicate with the client about how YOUR platform works?  I've already paid connects to communicate with them, so it would seem you need to do some work here educating clients. 

 

And I'm still waiting for you to get back to me on something else that was flagged.  You Valeria asked me to send it to you for review, which I did days ago and have yet to hear back.  And that job which was flagged is still live. 

 

 

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
6 of 16

Robyn,

 

According to our Privacy Policy, we can't share details about another account status and specifics about what action we take regarding reported job postings and accounts. Rest assured, however, that when an evidence of ToS violation is found, the team takes appropriate action against the job/profile.

~ Valeria
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Community Guru
Kholleras I Member Since: Nov 24, 2015
7 of 16

Robyn H wrote:

I'm sorry but why would I communicate with the client about how YOUR platform works? 


Because you presumably want to get paid. New clients don't always know everything about Upwork, and linking them to an article doesn't take much effort. This particular client you are talking to might be a scammer, but I have helped legitimate clients hire and pay me by linking them to help articles.

 

Upwork has no control over whether clients understand the platform; anyone can sign up and set up a verified payment method.

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Ace Contributor
Robyn H Member Since: Apr 2, 2019
8 of 16

You do make a good point, but since I've already had to pay for the privledge to apply for the job the logic is flawed.  If I'm being charged for a service then I expect service.  Not DIY.  

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Community Guru
Petra R Member Since: Aug 3, 2011
9 of 16

Robyn H wrote:

You do make a good point, but since I've already had to pay for the privledge to apply for the job the logic is flawed.  If I'm being charged for a service then I expect service.  Not DIY.  


Wow.

What an attitude. Unbelievable.

 

Upwork (and freelancing) is not for everyone.

 

 

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Community Guru
Phyllis G Member Since: Sep 8, 2016
10 of 16

Robyn H wrote:

You do make a good point, but since I've already had to pay for the privledge to apply for the job the logic is flawed.  If I'm being charged for a service then I expect service.  Not DIY.  


If you are paying for connects already, that is your choice. It's certainly not a requirement. In any case, if you don't think you are in a DIY situation, then you fundamentally misunderstand the platform. UW provides a venue for FLs and clients to connect with each other, and expedites payment transactions. Each user of the platform has to take responsibility--nor not--for learning how it works and using it responsibly and professionally. As FLs, each of us can choose how much or how little handholding to provide for clients.

 

Payment verification is exactly what it says: a procedure to verify that a client has made a valid credit card available to be charged by UW. It has nothing to do with anything else about a client account.

 

In practical terms, there is only so much that UW can do to keep scammers off the platform. For the most part, the onus is on FLs to recognize them, report them, and avoid doing business with them--just like freelancing off the platform!

 

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