Oct 11, 2022 09:33:59 PM by Melorie R
Hi-
I have an active contract with milestones, and was paid for the first, but now the client is completely unresponsive and is not paying. The support page on the matter says:
Exept clicking "here" takes you essentially nowhere. I'm left with a note that says "We will pass your question on to one of our agents who will personally reply to you as soon as possible." Okay, but there are no agents here and nobody actually helps you. What even is this site?
Solved! Go to Solution.
Oct 11, 2022 09:51:28 PM Edited Oct 11, 2022 09:54:04 PM by Alan O
Hi,
I would say avoid dispute. Client maybe has some problems so it might get back later.
In 14 days if they don t approve the milestone Upwork will transfer automatically the money to you.
And then let the contract open and send a meesage to the client to contact you if need need you again
And let them the freedom to contact you when they want.
In this way you keep open and diplomatic the discussion and you might get a good feedback in the end.
If client will open Upwork and they will see a dispute they will get fustrated and might end up with a bad review.
They just come on Upwork from time to time when they needs things sorted, they don t see upwork as we see as a platform where everyday we do money.
So have a think on it!
Alan
Oct 11, 2022 09:51:28 PM Edited Oct 11, 2022 09:54:04 PM by Alan O
Hi,
I would say avoid dispute. Client maybe has some problems so it might get back later.
In 14 days if they don t approve the milestone Upwork will transfer automatically the money to you.
And then let the contract open and send a meesage to the client to contact you if need need you again
And let them the freedom to contact you when they want.
In this way you keep open and diplomatic the discussion and you might get a good feedback in the end.
If client will open Upwork and they will see a dispute they will get fustrated and might end up with a bad review.
They just come on Upwork from time to time when they needs things sorted, they don t see upwork as we see as a platform where everyday we do money.
So have a think on it!
Alan
Oct 11, 2022 10:01:31 PM by Melorie R
Interesting! I didn't know Upwork released payment from unresponsive clients. Okay, well hopefully the client will actually respond and pay (super frustrating!!!), but if not, I suppose for now the answer is to just wait them out.
Once this is over, I'm done with Upwork. One less competitor for the rest of you, ha. 😀
Oct 11, 2022 10:30:05 PM by Katie K
Payment is only released if the milestone was funded. Did they fund the second milestone before you started working on it?
Oct 13, 2022 06:40:48 AM Edited Oct 13, 2022 06:55:14 AM by Arjay M
7 MONTHS+ are enough to be considered unresponsive? 300 dollars frozen 240 for me and 60 for upwork.. but every agent avoid to get to the point. situation is unchanged... Suggestion for a way out.. ? also losing part of the gain..
**Edited for Community Guidelines**
**Edited for Community Guidelines**
**Edited for Community Guidelines**
Oct 12, 2022 04:29:05 AM by Aileen C
If a client is responsive I just wait for 14 days from the day I submitted the article...don't resubmit since that will count as day 1 again.
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