Petr R wrote:
**Edited for Community Guidelines**
First of all you should report the client for violating Upwork'sToS.
Second of all you can refuse to refund her. If this is a fixed-price job, she could dispute it, and then you would have to decide whether or not to refund or take it to arbitration.
ETA: I see you are top rated, so if she does get away with giving you bad feedback, you can use your perk to have it removed.
I'm sorry to hear about the bad experience you've had. Could you reach out to me via PM (click on my name) with more details about this so that our team can investigate it further? Thank you.