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72834003
Community Member

Can't update any details or hire freelancers

Hi,

 

Everytime I try to hire a freelance I get an error message (screenshot attached).

 

When I go to my profile, I can't edit any of the company details (another screenshot attached).

 

What I am I supposed to do to make this work???? I can't even close the account to start again, because UW won't let me!

 

**Edited for Community Guidelines**

4 REPLIES 4
72834003
Community Member

I can't close my account. I constantly get an error saying 'We couldn't close your account at this time.' I dont have any bills outstanding or jobs open.

Please help me close it!!!!!!

Hi Juliette,

 

I'm sorry for the inconvenience this has caused you. Could you please let us know if you would like us to assist you with your issues or close your account?

 

Thank you.

~ Aleksandar
Upwork

Hi,

 

Yes, some assistance would be good, thanks. Are you able to look at my account?

 

I don't know why I can't 
a) Hire anyone – I always get an error message saying I need to add an address

b) Edit my company details (there's no pencil icon

c) Why I appear to have two accounts, one with my name and one with my company

d) If I try to close the account, it says I'm not the owner, when I am

Hi Juliette,

 

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
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