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Latasha's avatar
Latasha E Community Member

Closed a job & forgot to record hours worked

I am new to Upwork. I completed a project, closed it but realized that I forgot to log the hours in my work diary for payment.

 

I can see the recorded hours under my project but it is not reflected in earnings.

ACCEPTED SOLUTION
Tatevik's avatar
Tatevik G Community Member

Hours logged get charged from client on Monday, it won't be in earnings until it is charged. By the way, manually logged hours are not protected, so if the client decides not to pay for it, it can be trouble. But if they do successfully get charged on Monday, they will enter 5 day review period, during which the client can dispute it. After that they will enter security pending period and after that become available for you to withdraw. 

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12 REPLIES 12
Martina's avatar
Martina P Community Member

So what is it? You didn't log the hours? Or you logged the hours? One of those can't be true. 

Preston's avatar
Preston H Community Member

re: "I completed a project, closed it but realized that I forgot to log the hours in my work diary for payment. I can see the recorded hours under my project but it is not reflected in earnings."

 

Your post does not make sense.

It is like saying that your pet is a cat, but your pet is not a cat.

 

If you can see the recorded hours under your project (in the work diary), then those hours were indeed recorded. And you you will be paid for those hours automatically.

 

Go here:

Upwork -> Reports -> Overview

 

Can you see your money ANYWHERE?

Then you will receive the money.

 

Go here:

Upwork -> Reports -> Overview -> [contract title] -> Work Diary

Can you see your tiem ANYWHERE?

Then that means you will get paid automatically.

Latasha's avatar
Latasha E Community Member

Yes. Thank you. This helped. It is "in review".

Latasha's avatar
Latasha E Community Member

Perhaps I am not explaining it to where it is understood.

 

Mind you, I am new so the verbiage may be off. Nevertheless, I completed the work and used the Upwork timetracker. I was under the assumption that it automatically logged the hours.

 

However, when I go to earnings, I do not see that particular project shown as completed even though I closed it. When I click on the actual project, it shows the hours recorded by the UW timetracker.

Tatevik's avatar
Tatevik G Community Member

Hours logged get charged from client on Monday, it won't be in earnings until it is charged. By the way, manually logged hours are not protected, so if the client decides not to pay for it, it can be trouble. But if they do successfully get charged on Monday, they will enter 5 day review period, during which the client can dispute it. After that they will enter security pending period and after that become available for you to withdraw. 

Latasha's avatar
Latasha E Community Member

Thank you for your response.

Latasha's avatar
Latasha E Community Member

Simply put, I closed the project after completion and did not record the hours in the work diary.

Preston's avatar
Preston H Community Member

re: "I completed the work and used the Upwork timetracker."

 

That's all you need to do.

You will get paid automatically.

 

re: "I was under the assumption that it automatically logged the hours."

That is correct.

 

re: "However, when I go to earnings, I do not see that particular project shown as completed even though I closed it. When I click on the actual project, it shows the hours recorded by the UW timetracker."


Don't worry about that.

That doesn't matter.

 

re: "I closed the project after completion and did not record the hours in the work diary."

Don't worry about that.

You will receive your money.

You are worrying about nothing.

Martina's avatar
Martina P Community Member
Peters's avatar
Peters E Community Member

Hours logged for a particular project would be invoiced to your client the following Monday. Afterwards your funds will be under review for 10days, and would be visible in your earnings or balance on a Wednesday after the 10days security period.

 

hope this helps.

Latasha's avatar
Latasha E Community Member

Thank you all.

 

I apologize for the confusion. Issue resolved.

Preston's avatar
Preston H Community Member

It's cool. Don't worry about it.