Closing an inaccessible account

[530ce07b]

I made a new account in order to be able to contact support. I actually have an account that has 2-step verification enabled. It's been a while since I was active on Upwork, and I forgot to disable the two-step verification before I moved out here to Japan from America. Without access to my old phone number I can't get into the account, despite knowing the security answers to change my password and everything. Thinking about it more rationally, I think I am better off starting this new account than trying to revive my long inactive one, but I would like to close that account, so I may use that email address for this one. Is that possible?

[petra_r]

---

Maya C wrote:

 Thinking about it more rationally, I think I am better off starting this new account than trying to revive my long inactive one, but I would like to close that account, so I may use that email address for this one. Is that possible?

---

No, it is not possible! You need to get your old account back.

Fill out this form to get help accessing your old account, then close this one.

[AleksandarD · Accepted solution]

Hi Maya,

Please note that it is a serious violation of the Upwork TOS to have multiple accounts. Could you please send me a private message with the Upwork username or registered email address of your account so that I can check and assist you further?

Thank you.

[almacaleon]

Hello! Would you please also assist me in closing an account? The account was created 3 years ago, under this email address:**Edited for community guidelines**. 

Thank you,

Alma

[JoanneP]

Hi Alma,

As requested, the account you mentioned has been closed. 

[almacaleon]

That's fast! Thank you very much for looking into it promptly! 🙂

[1ec91b6f]

My email is **Edited for Community Guidelines** please help me close this account its a multiple account i did.

[ArjayM]

Hi Eusebius,

I see that you've raised a ticket with the same concern. I can confirm that our support team has handled your request accordingly and completed it. The account in question is now closed.