Complete profile 100% & ID verification

[10fb6178]

Hi Support team, 

My profile is not showing my profile completed bar showing % of completion.

Secondly I am unable to verify my ID.

ID verification tab is also not showing.

Any one please guide.

Kind regards

[pradeephele]

Hi Asad,

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future. You can check your profile completeness at the bottom of your My Stats page. 

Thank you

Pradeep

[10fb6178]

Hi Pradeep H.

Thanks for guidance, may I know when verification is required.

Regards

Asad

[pradeephele · Accepted solution]

Hi Asad,

Thank you for your message. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process. 

Thank you

Pradeep

[10fb6178]

Thanks Pradeep

[baybado_janine]

Hi,

I need help with my identity verification. On my profile, it shows like this:

1. ID document verification

Successfully verified on 2022-01-09

2. Visual verification

We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day.

My visual verication hasn't been updated for days already. I tried to contact support and was only given a ticket number by BOT. I checked the ticket and it says SOLVED but on my profile there's still an action required message: Action required: Verify your identity by 01/15/2022 UTC to continue winning jobs on Upwork.

Please help me! I am about to start my job next week and I'm concerned about it's impact.

[g_vasilevski]

Hi Janine,

Our team has just updated your account and the badge is now awarded on your profile as well. Thank you.

[baybado_janine]

 I just literally recieved an e-mail from upwork that I've now been fully verified. Thank you so much! 

[10fb6178]

Hi Goran V,

Hope you are doing fine, i am unable to verfiy my ID. i need your kind support for ID verification.

Thanks & regards,

Asad

[petra_r]

---

Asad K wrote

Hope you are doing fine, i am unable to verfiy my ID. i need your kind support for ID verification.

---

You were told on Saturday that you can't verify your ID until you are requested to do so by Upwork. Have Upwork since asked you to verify your ID? If not, you can't.

[d49b77d5]

2. Visual verification

We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day.

My visual verification hasn't been updated for days already. I tried to contact support and was only given a ticket number by BOT. I checked the ticket and it says SOLVED but on my profile, there's still an action required message:  Verify your identity by 01/15/2022 UTC to continue winning jobs on Upwork.

[andregutierrez22]

Hi Muhammad,

I checked with the team and it looks like you should be able to see your badge already!

[bba80087]

Please how do I know if I'm verified?

Thank you.

[pradeephele]

Hi Blessing,

Thank you for your message. Once your identity is verified, we’ll put an Identity Verified badge on your profile. This badge displays as a check mark next to your name. We’ll let you know when it’s time for you to earn the "Identity Verified" badge by sending an email and showing you a notification when you log into your Upwork account. 

Thank you,

Pradeep

[c336ee3c]

I have added a portfolio but again my profile rate is 40%

[pradeephele]

Hi Tehreem,

There are many ways to get to 100%, but some items are required. To reach 50% you’ll need a photo, profile overview, at least one employment history item, and at least one skill tag. Any combination of the other choices can then be used to reach 100%. Check out this help page for more information. 

Thank you,

Pradeep