Hi CJ,
Thank you for clarifying this. I have shared both your and Menka's reports with the appropriate team for further review. We truly appreciate you reporting these errors. Our engineers will surely look into these errors and work to address the issue that's causing them. We'll keep this thread updated with more information.
**Edited to Update Information**
I would like to apologize for the confusion. We just received an update from the team and they confirmed that this is working as designed. The purpose of our logged-out site is to give prospective clients and freelancers a feel for what Upwork has to offer so that they can decide whether to join our platform; it is not intended to reflect all the jobs and all the profiles available on Upwork. That's the role of the logged-in site, which is only visible to our registered users. To optimize the experience of prospective clients and freelancers on our logged-out site, we are sometimes selective about which jobs and profiles are visible.
We apologize if you are disappointed not to see your profile or job on the logged-out site. However, you can rest easy knowing that the vast majority of job invitations and job applications stem from visibility on the logged-in user site, not on the logged-out site. Therefore, your success on Upwork shouldn't be impacted by your visibility on our logged-out site.
Hi Menka,
Thank you for reaching out to us. I tried but wasn’t able to replicate the issue you’re describing. I can see the correct numbers of completed jobs on your Profile here. Could you please try clearing your cache and cookies or use a different browser? Let us know if the issue persists with a screenshot of what you can see from your end and we'll look further into that for you. Looking forward to your confirmation.
I can confirm that this is not the all-too-frequently blamed 'caching issue'. This is a BUG. I opened Menka's profile in Chrome where I knew I was not logged in and only see 9 completed jobs.
In Chrome, while logged out - only 9 jobs show:
In Firefox, while logged in - all jobs show:
You now have 2 different people who have been able to re-create the problem on multiple browsers. This is not a 'caching issue', it is a bug. When a computer system generates a total from the exact same list of items multiple times, it should always arrive at the same total each time, consistently. When the totals 'vary', the system has malfunctioned.
At the end of the 9 jobs, it says there are more jobs and that you need an account to review. You however can see the total number of jobs (85).
Thanks. I never noticed that, but that introduced a different type of bug. Basically, the UW system is misleading freelancers about what is visible on the Public profile when they have their visibility set to 'public'. When I look at my public profile 'preview' under 'My Profile', it tells me it's showing all completed and in-progress jobs, but on the real public view (when I open my profile while not logged in), it's showing a randomly selected list of only 9 jobs and no in progress jobs.
It's not even showing the most recent jobs, but a randomly selected list, including some really old jobs. It's random: Not based on the rating, date, money earned, or anything - just 9 randomly selected jobs. Not good for the UW system to show freelancers one 'preview' of the Public profile and then show something completely different in the actual public view. So much for 'transparency'. Like, I said, very misleading. They would definitely attract more new clients through the public profiles by not 'cropping' the list of jobs on the public profiles.
The fact that clients have to create an account just to SEE the whole profile defeats the entire purpose of having a 'public' profile.
Hi CJ,
Thank you for clarifying this. I have shared both your and Menka's reports with the appropriate team for further review. We truly appreciate you reporting these errors. Our engineers will surely look into these errors and work to address the issue that's causing them. We'll keep this thread updated with more information.
**Edited to Update Information**
I would like to apologize for the confusion. We just received an update from the team and they confirmed that this is working as designed. The purpose of our logged-out site is to give prospective clients and freelancers a feel for what Upwork has to offer so that they can decide whether to join our platform; it is not intended to reflect all the jobs and all the profiles available on Upwork. That's the role of the logged-in site, which is only visible to our registered users. To optimize the experience of prospective clients and freelancers on our logged-out site, we are sometimes selective about which jobs and profiles are visible.
We apologize if you are disappointed not to see your profile or job on the logged-out site. However, you can rest easy knowing that the vast majority of job invitations and job applications stem from visibility on the logged-in user site, not on the logged-out site. Therefore, your success on Upwork shouldn't be impacted by your visibility on our logged-out site.
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