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Confusion about receiving of connects

hamzamujahid
Active

I am at basic freelancer plan now and 6 connects left, now billing cycle is from May 3, 2019 — Jun 2, 2019. I am upgrading to Freelancer PLUS but at the checkout page, it show that I will only have 30 connects in total after upgrade. Can you please tell me why it is too low. As according to your rules I should recieve almost 58 connects.Can somebody explain this to me

1 REPLY 1
bstojadinovic
Community Manager
Community Manager

Hi Hamza,

 

You'll receive the prorated number of Connects for the number of days that have passed since your Connects were last renewed/allotted, plus 10 additional Connects. Please check the calculation below and note that you'll receive 70 Connects next time your billing cycle resets:

 

Connects balance at upgrade

6

Difference between Basic & Plus

+ 10

Days into billing cycle

7

Prorated Connects (days x 2)

+ 14

Total after upgrade

= 30

~ Bojan
Upwork
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