Connect me to the actual support agent / My bank account is under a different name

[fc1f7486]

Connect me to the actual support agent please I'm having an issue on my bank account name reflected on the upwork. The name automatically shows as FaziaMyname is Faiza**Edited for community guidelines**

 I need to have my pay today this is urgent. Please see attached files. Thanks

[JoanneP]

Hi Faiza,

I checked your account and it looks like your payment method is already active. You can check it here. I also checked your funds and see that they are currently pending. When your client releases a milestone or final payment on a fixed-price job, it immediately shows as pending on your financial account. Pending payments become available for you to withdraw after the standard five-day security period. Please check your transaction history to view the dates as to when your funds will be avaliable for you to withdraw. 

[fc1f7486]

Hi Ms. Joanne,


When will I be able to withdraw my earning from my bank account? Is it on Sunday, PST?

[fc1f7486]

Also, My name here is different. Pls, see attached file.

**Edited for Community Guidelines**

[AleksandarD]

Hi Faiza,

One of our team members will reach out to you directly via a support ticket to assist you further with the name issue.

You should be able to withdraw your funds when they become available to you. Please go to Reports > Pending page and you should see a date when the funds will become available to you.

Thank you.