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yongann96
Active Member
Yong Ann W Member Since: Mar 9, 2017
1 of 4

May I know why I havent receive any top up for my connects since my billing cycle is Feb 10, 2017 — Mar 9, 2017 ?

 

Today date : 10-3-2017

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 4

Hi Yong Ann, 

 

If the connects do not replenish after 24-hours, you may contact our support team so that they can manually replenish your connects for you. 


~ Avery
Upwork
yongann96
Active Member
Yong Ann W Member Since: Mar 9, 2017
BEST ANSWER
3 of 4

Now where and who can I refer to regarding the issue of replenish my connects manually ?

View solution in original post

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Hi Yong Ann, 


Click on the "?" which can be found on the upper-right-hand corner of your account, and then click on "Help and Support." By following the steps, you should be able to contact support from there.

 

You can also reach out to us here in the community and we'd be happy to assist you. 


~ Avery
Upwork
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