Usually, when I got notifications that a job was closed, my connections were back. However, recently I received two or more notifications of this kind but connects aren't returned. I wonder whether Upwork changed the policies or something is wrong particularly with my account?
I would like to confirm that nothing has changed. Please note that Connects are refunded only when a client closes their job without hiring or we find a job post has violated our Terms of Service. Thank you.
Saddam H wrote:
My 15 jobs are closed but only one job connects are returned back. What is the reason?
You only get connects back if the client closes the job post proactively without hiring anyone, or if Upwork takes the job post down because it violates the terms of service. (In other words, rarely).
You do NOT get the connects back if a job post expires or the job post is closed when someone was hired.
Actually, earlier whenever any proposal I submitted is closed or has expired due to any reason I used to get the connects used in those proposals back but for last few proposals I haven't received any connects back even I got the same notification from upwork too that this proposal is closed or expired.
If I remember correctly, connects are only returned if the job expires without the client ever touching it. If they interview anyone at all, then you don't get those connects back, even if it later expires or they close it.
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