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Connects Refund for Expired Job

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
151 of 177

Hi Anurag, 

I would like to confirm that withdrawing proposals will not return your Connects. We only return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service.


~ Avery
Upwork
alena_fedorova
Active Member
Alena F Member Since: Jan 10, 2020
152 of 177

Hello Avery, let me use this topic and ask my question since you've been replying actively.

So, I've noticed there are some jobs marked as "Connects are refundable" and some don't. Does it mean that I won't get my connects back if that specific job posting expires or closes withouth any action taken by a client?

I think freelancers should get their connects refunded on literally every job posting that hasn't had any activity, was closed by a client, ended with just interviews and nothing more (free consultations are a bummer), etc. Thoughts anyone?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
153 of 177

Hi Alena,

 

I would like to confirm that Connects are refunded only when a client closes their job without hiring or we find a job post has violated our Terms of Service. Thank you.

~ Goran
Upwork
ah298
Active Member
Ahsan A Member Since: Jun 27, 2020
154 of 177

how to get free connects help me i am new on upwork

martina_plaschka
Community Guru
Martina P Member Since: Jul 11, 2018
155 of 177

Ahsan A wrote:

how to get free connects help me i am new on upwork


You get 20 free ones when your account is approved.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
156 of 177

Hi Ahsan,

 

I checked your account, and it looks like you have already used up the free connects you were given when you signed up. To submit proposals, you will need to purchase connects. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.

~ Joanne
Upwork
ahsanhaqq
Active Member
Ahsan H Member Since: Jul 26, 2020
157 of 177

I submitted my proposal at a wrong job of 6 connects. How can I get my connects back? as no one has been hired on that job yet. I am a new freelancer. your little support can go a long way during this pandemic. Thanks!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
158 of 177

Hi Ahsan,

 

We return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service

~ Joanne
Upwork
arzookulsum
Active Member
Kulsum A Member Since: Sep 7, 2020
159 of 177

Exactly, that's completely unfair if they don't give connects back when the client does not accept our proposal.

 

e2c577c3
Active Member
Fad D Member Since: Sep 12, 2020
160 of 177

yes, you will get your connects after the job is completed 

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