Connects Refund

[#1]

Do Upwork still refund connects if client don't hire anyone?

[#2]

Did they ever refund the connects if the client didnt hire anyone?

[#3]

No.

[#4 · Accepted solution]

Hi Rahul,

I would like to confirm that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.

[#5]

Thanks. What can I do if client has closed the job without hiring but I didn't received the connects back?

[#6]

When I will get connects back? when job expires after 30 days?

[#7]

No refund when job expires.

[#8]

I purchased 100 connects by accident and would like that refunded. IMPOSSIBLE to find a solution within the live chat bot. 

[#9]

Hi Brett,

I am sorry to hear about the trouble you experienced reaching our support team. I shared your report with our team, and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here. 

- Pradeep 

[#10]

Hi Rahul,

Yes, but not if you withdraw your proposal or the job expires without a hire.

[#11]

Hi tarasaltion english 

[#12]

Upwork is saying that they refund connects if client does not hiring anyone.

[#13]

Upwork is saying they refund Connects if client closes the job without hiring anyone.

[#14]

What if job gets closed after 30 days automatically?

[#15]

You need to read the help article NikolaS provided you. All the details are there.

[#16]

I read it and I guess Upwork only refunds if a client closes a job and NOT the job expired.