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Rahul's avatar
Rahul B Community Member

Connects Refund

Do Upwork still refund connects if client don't hire anyone?

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Nikola's avatar
Nikola S Retiring Moderator

Hi Rahul,

 

I would like to confirm that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.

~ Nikola

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15 REPLIES 15
Ramesh Kumar's avatar
Ramesh Kumar K Community Member

Did they ever refund the connects if the client didnt hire anyone?

Jeanne's avatar
Jeanne H Community Member

No.

Nikola's avatar
Nikola S Retiring Moderator

Hi Rahul,

 

I would like to confirm that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.

~ Nikola
Rahul's avatar
Rahul B Community Member

Thanks. What can I do if client has closed the job without hiring but I didn't received the connects back?

Rahul's avatar
Rahul B Community Member

When I will get connects back? when job expires after 30 days?

Sophie's avatar
Sophie A Community Member

No refund when job expires.

Brett's avatar
Brett R Community Member

I purchased 100 connects by accident and would like that refunded. IMPOSSIBLE to find a solution within the live chat bot. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Brett,

 

I am sorry to hear about the trouble you experienced reaching our support team. I shared your report with our team, and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here

 

- Pradeep 

Sein's avatar
Sein M Community Member

Hi Rahul,

 

Yes, but not if you withdraw your proposal or the job expires without a hire.

Nasir's avatar
Nasir S Community Member

Hi tarasaltion english 

Rahul's avatar
Rahul B Community Member

Upwork is saying that they refund connects if client does not hiring anyone.

Sophie's avatar
Sophie A Community Member

Upwork is saying they refund Connects if client closes the job without hiring anyone.

Rahul's avatar
Rahul B Community Member

What if job gets closed after 30 days automatically?

Sophie's avatar
Sophie A Community Member

You need to read the help article NikolaS provided you. All the details are there.

Rahul's avatar
Rahul B Community Member

I read it and I guess Upwork only refunds if a client closes a job and NOT the job expired.