Aug 13, 2024 04:41:02 AM by Rahul B
Do Upwork still refund connects if client don't hire anyone?
Solved! Go to Solution.
Aug 13, 2024 05:06:42 AM by Nikola S
Hi Rahul,
I would like to confirm that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.
Aug 13, 2024 04:48:22 AM by Ramesh Kumar K
Did they ever refund the connects if the client didnt hire anyone?
Aug 13, 2024 05:06:42 AM by Nikola S
Hi Rahul,
I would like to confirm that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.
Aug 19, 2024 10:34:55 PM by Rahul B
Thanks. What can I do if client has closed the job without hiring but I didn't received the connects back?
Sep 4, 2024 09:33:32 PM by Brett R
I purchased 100 connects by accident and would like that refunded. IMPOSSIBLE to find a solution within the live chat bot.
Sep 5, 2024 01:09:35 AM by Pradeep H
Hi Brett,
I am sorry to hear about the trouble you experienced reaching our support team. I shared your report with our team, and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
- Pradeep
Aug 20, 2024 02:54:17 AM by Sein M
Hi Rahul,
Yes, but not if you withdraw your proposal or the job expires without a hire.
Aug 20, 2024 08:42:51 AM by Rahul B
Upwork is saying that they refund connects if client does not hiring anyone.
Aug 20, 2024 09:44:57 AM by Sophie A
Upwork is saying they refund Connects if client closes the job without hiring anyone.
Aug 20, 2024 11:55:39 AM by Sophie A
You need to read the help article NikolaS provided you. All the details are there.
Aug 21, 2024 09:19:56 AM by Rahul B
I read it and I guess Upwork only refunds if a client closes a job and NOT the job expired.