Connects are actually meant to enable you to apply to jobs and the Basic Plan gives you 60 of them for a month. Most of the jobs require 2 connects, which is visible when you open the Submit a Proposal page. Please, see attached.
Hope this helps!
When did you have the verification chat? If in the past 24 hours, then maybe not activated yet after verification. Else you should contact support to ask why the button is not active.
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