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malik_ali_haider
Community Member

Connects expire before 1 year

Have anyone experienced that his/her connects gone missing. I purchase some connects in April 2020, since then my account has removed from public 2 times for being inactive. Now I have no connects in my account.

1 REPLY 1
AleksandarD
Community Manager
Community Manager

Hi Malik,

 

If you are an established freelancer and don’t earn money on Upwork for a period of two years or more, your profile visibility will automatically change from public to private. When your profile is set to private it is not shown in freelancer search results and will not be seen by clients unless you submit a proposal to their job. You may want to check out this help article for more information on that.

 

Regarding your Connects, I checked and it seems that you purchased them in April 2020, just like you said, but the purchase was made under your agency account and you should be able to use them and submit proposals through your agency. Please note that Connects can not be transferred from the agency to the freelancer account.

 

Thank you.

~ Aleksandar
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