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Connects recycle

natasha-nayyar
Ace Contributor
Natasha N Member Since: Jul 19, 2017
1 of 3

Hi

I just want to ask about my connects. When my "Freelance Basic Plan" connects will be recycle again? why it is still giving  0. Is it not suppossed to be billed on 22nd july again. please guide ma little bit on this.

Regards

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 3

Hi Natasha, 


Your connects refresh on the first day of your billing cycle. So if on your Current Billing Cycle (Settingss > Membership and Connects > Current Billing Cycle), it says that your first day is the 22nd, it will refresh on the 22nd of every month. Please allow for 24-hours for the connects to refresh. If it hasn't been replenished after 24-hours, you may get back to us and we can manually refresh it for you.


~ Avery
Upwork
natasha-nayyar
Ace Contributor
Natasha N Member Since: Jul 19, 2017
3 of 3

Hello

Ok so it means it will take 24 hours to be billed again. Hopefully it will connect back and I hope there will be no problem with this.

Thanks 

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