Connects refund, client breaking UpWork plicy

[forrestfox]

I submitted then withdrew a prposal after I realized the client was asking for work that violateed copyright laws. How do I get my refund of Connects?

**Edited for Community Guidelines**

Thanks, 

Forrest

[prestonhunter]

re: "How do I get my refund of Connects?"

If you use the "Flag as inappropriate" link button to report a job posting, and then if Upwork removes that job posting for violating ToS, then the connects you used to apply to the job will be refunded AUTOMATICALLY.

Everybody who sent proposals to the job will receive their connects back.

[forrestfox]

How do I contact upwork directly for a refund, and to plead my case

? 

[petra_r]

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Forrest F wrote:

How do I contact upwork directly for a refund, and to plead my cas

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Please do not tell me you'd take the time and trouble (and waste Support time in the process)  to "plead your case" over a couple (or even 6) connects?

You have an hourly rate of $ 60, so even a single minute wasted over this is a net loss.

[abinadab-agbo]

Once you withdraw you don't get a connects refund, even if client proactively closes it or upwork closes it for TOS violations.
In the future if you'd like a refund, make sure to not withdraw before Upwork takes it down.


ETA: Preston's take appears to be more correct than mine.
But I'd still welcome an official confirmation from a mod on this particular scenario.

[prestonhunter]

Abibidab, I think you are right. If the freelancer ALREADY withdrew his proposal, there is no way to get those connects refunded.

[prestonhunter]

re: "How do I contact upwork directly for a refund, and to plead my case"

This is over.

There is no way to do what you are suggesting.

[kochubei_valeria]

Hi Forrest and others,

To clarify, connects are refunded for active proposals if the job posting is cancelled by the client or Upwork without anybody being hired on that job. Connects aren't refunded if the proposal was withdrawn by the freelancer, even if later on the job is closed by the client or Upwork.