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Connects refund on jobs that close with no hire

Active Member
Melanie S Member Since: Mar 6, 2019
1 of 9
Hello,

It seems I am not being refunded my connects used on jobs that closed
Community Guru
Jennifer M Member Since: May 17, 2015
2 of 9

THey're only returned if Upwork kills the job for a tos violation.

Active Member
Melanie S Member Since: Mar 6, 2019
3 of 9
okay, How will the freelancer know?
Community Guru
Martina P Member Since: Jul 11, 2018
4 of 9

Melanie S wrote:
okay, How will the freelancer know?

You will see a refund in your connects history.

Community Guru
Heather H Member Since: May 9, 2011
5 of 9

@Jennifer

 

Jobs that are closed by the client with NO HIRES are also supposed to be refunded, but they have not been for about a month. 

Community Guru
Nichola L Member Since: Mar 13, 2015
6 of 9

Heather H wrote:

@Jennifer

 

Jobs that are closed by the client with NO HIRES are also supposed to be refunded, but they have not been for about a month. 


____________________________

 

No. In this respect, connects are only returned if the client cancels the job, not otherwise. This will not change with the new connects system:  https://community.upwork.com/t5/Announcements/Upcoming-Changes-to-Connects/m-p/580451#M28029

Community Guru
Heather H Member Since: May 9, 2011
7 of 9

You do realize that closing a job without hiring or interviewing anyone is the same as canceling a job correct? Of course, you do. Also, I said nothing about the new system, and my comment is based on what Upwork mods have stated several times all over the boards, but of course, you already know that too. 

Community Guru
Kim F Member Since: Aug 26, 2015
8 of 9

- You do realize that closing a job without hiring or interviewing anyone is the same as canceling a job correct?

 

No, it isn't. A job closed to further bids can still be awarded to someone. The client can still initiate interviews with bidders. A cancelled job is just that - it won't and can't be awarded because it's no longer happening. 

Community Guru
Nichola L Member Since: Mar 13, 2015
9 of 9

Heather H wrote:

You do realize that closing a job without hiring or interviewing anyone is the same as canceling a job correct? Of course, you do. Also, I said nothing about the new system, and my comment is based on what Upwork mods have stated several times all over the boards, but of course, you already know that too. 


_______________________________

Perhaps you should try reading the link I sent you. And I very much doubt that the mods have stated this anywhere. You might not have said anything about the new system but the way connects are returned remain the same in the old and the new system. 

1) They are returned if the client has violated the ToS

2) They are returned if the client cancels the job. (They are not returned if the client does not reply to a proposal, or if the job is closed after a while by Upwork, or even if the client invites a freelancer and then does not hire that freelancer.) 

 

I do hope this is a bit clearer for you now.  

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