Connects

[#1]

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

[#2]

Hi Muhammad,

Each month, freelancers may receive free Connects. Freelancers under the Freelancer Basic active accounts may receive 10 free Connects each month (To see if you get these, go to your Connects history). These Connects are given out each month on the first day of your billing cycle, which you can see here. To learn more about Connects, please check out this help article. 

[#3]

this is not answer of my request 

i asked for free connects  not at ending of month but before ending 

[#4]

Hello, since i joined upwork on april i havent recived the monthly free connect for the freelancer basic, haven't even gotthe. For this month and several billing circles have passed and still nothing. Please help.

[#5]

Hi Oluwatomisin,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#6]

Thank you, I'd be waiting for a response from the agent

[#7]

I'm using the android app, and  the option to buy connects does not exist in the app. Any idea why? 

[#8]

I don't think buying connects on phone works. I got an Iphone but it still don't support. So you gotta be on computer to buy connects.

[#9]

Hi all, 

About stories of Connects, buying Connects to apply for jobs...

I understand that using Connects to limit spam emails for Clients. This solution is right. One day Freelancers work and have a reputation, Clients auto-seek them, and Freelancers don't need to buy Connects to apply for jobs. 

 I see one Freelancer has a reputation on Upwork, they had a volume of private Clients, so they don't need to seek or apply more. Even, they don't use Upwork more. Because they had enough jobs to do, and enough time to work their jobs, could not work more.

However, almost all Freelancers seek jobs, apply for new jobs, or need one job to work and earn income. Using Connects within some allowed limit is ok. But one job takes over 20 Connects, and they must buy Connects and send Proposals without any feedback from Clients, even if they spent money to buy Connects and considered careful before sending and ensuring their background adapts to the demand of jobs. Spending big volume Connect sends Proposal and don't ensure they can have that jobs, the chance contact with Clients. They make Freelancers feel mod down, negatively thinking, and don't want to apply anymore. Find another way.
As you know, all emails easily become spam mail when Clients are not online, working on Upwork at the time Freelancers send Proposals.

I think Upwork should only set up one job around 10 Connects or less to create opportunities for Poors, new Freelancers need one job to work and earn money for their life. Anyway, Upwork charges a fee of 10% service and VAT already and a 3.5% service fee and VAT for handling transfer money to a freelancer' Bank Account. Upwork had revenue from all in operation to operate Upwork's Business.
Anyway, Upwork needs to have trend social action for humans a little bit.
How about do think about this one?

Thanks. 

[#10]

This has bothered me greatly, while I love upwork and love its capabilities, I can't help but be frustrated over these sort of things.

In the last month, 4 jobs I applied to were declined and at first, I thought evil spirits were against me until I checked my mail to see that it was the client who got suspended and my connects are supposed to be refunded to me. It's been more than 10 days since the first and about 5 since the other 3. Yet none of these connects have been refunded.

I mean, I paid for these connects so it's very annoying that it seems I'm being toyed with..

Please can this be resolved! @

[#11]

Hi Emmanuel,

I understand your frustration and apologize for the inconvenience caused by the recent issues with your Connects and job applications.

I would like to clarify that Connects are returned only if the client closes the job without hiring or it is removed by Upwork for TOS violation. Declined status refers to job proposals viewed and declined by the client. Connects are not returned for declined proposals or expired jobs.

- Pradeep

[#12]

This is the mail that was sent to me after every proposal was declined. It clearly stated there that client was suspended. How is this my fault?

[#13]

Get eight Connects by watching a one-minute safety tips video

i have watched the video but i haven't got those 8 connect. i have watched video 2 time but still no connect, can you explain me why you guys have not release connect till now.

[#14]

Where you have seen this detail?

[#15]

under My proposal 

[#16]

even after watching video no connect release why?

[#17]

Thanks for hint! Got connects. It was assigned within 5 min.

Did you confirmed video? Maybe have some AD-blocker running?

Used Chrome x64 Windows with no spam filters enabled.

[#18]

@Mykola A thanks man for the right advice.

[#19]

I saw a video on the platform, it said I would get 8 connects for watching it and I have not received them.
What should I do to have them included in my balance?

[#20]

I  am facing a problem with connects myself but I think you should reload your brower and 

• Check Your Balance: Double-check your connects balance to ensure they haven't been added already.

• Wait for Processing Time: Sometimes it takes a little while for the connects to be added to your account,I guess, wait for a few hours or a day to see if they show up,wait for like 24hrs

[#21]

Hi Milena,

Thanks for reaching out. I'm sorry to hear that you haven't received your free Connects after watching the safety tip video. Could you confirm if you see the "Get your free Connects" button and if you've already clicked on it?

[#22]

I have also not received my boosted connects back even after 3 weeks and client not hired anyone yet. I have also tried withdrawl my one proposal but not received the connects back.

[#23]

this job I withdrawl which I have boosted but connects not reveted back yet 

[#24]

Hello Sudhir,

I can confirm that your Connects are accurate. When you don't see the boosted amount being refunded, you're either among the top four bidders at the end of an auction, or you've received an eligible interaction from the client. The following are considered eligible interactions:

• The client opens your proposal
• The client sends an offer to you
• The client shortlists your proposal
• The client messages you
• The client archives your proposal
• The client declines your proposal

Feel free to visit this article to learn more.

[#25]

The how I know client may had performed these steps and not hired anyone yet after 3 weeks as well. JOB shown open and client looking unresponsive. ? I have not recevied any notification like client seen my proposal or client rejected my proposal. 

[#26]

Got Free connects watching an Upwork Safety Video.