Connects

[#1]

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

[#2]

This is the mail that was sent to me after every proposal was declined. It clearly stated there that client was suspended. How is this my fault?

[#3]

Get eight Connects by watching a one-minute safety tips video

i have watched the video but i haven't got those 8 connect. i have watched video 2 time but still no connect, can you explain me why you guys have not release connect till now.

[#4]

Where you have seen this detail?

[#5]

under My proposal 

[#6]

even after watching video no connect release why?

[#7]

Thanks for hint! Got connects. It was assigned within 5 min.

Did you confirmed video? Maybe have some AD-blocker running?

Used Chrome x64 Windows with no spam filters enabled.

[#8]

@Mykola A thanks man for the right advice.

[#9]

I saw a video on the platform, it said I would get 8 connects for watching it and I have not received them.
What should I do to have them included in my balance?

[#10]

I  am facing a problem with connects myself but I think you should reload your brower and 

• Check Your Balance: Double-check your connects balance to ensure they haven't been added already.

• Wait for Processing Time: Sometimes it takes a little while for the connects to be added to your account,I guess, wait for a few hours or a day to see if they show up,wait for like 24hrs

[#11]

Hi Milena,

Thanks for reaching out. I'm sorry to hear that you haven't received your free Connects after watching the safety tip video. Could you confirm if you see the "Get your free Connects" button and if you've already clicked on it?

[#12]

I have also not received my boosted connects back even after 3 weeks and client not hired anyone yet. I have also tried withdrawl my one proposal but not received the connects back.

[#13]

this job I withdrawl which I have boosted but connects not reveted back yet 

[#14]

Hello Sudhir,

I can confirm that your Connects are accurate. When you don't see the boosted amount being refunded, you're either among the top four bidders at the end of an auction, or you've received an eligible interaction from the client. The following are considered eligible interactions:

• The client opens your proposal
• The client sends an offer to you
• The client shortlists your proposal
• The client messages you
• The client archives your proposal
• The client declines your proposal

Feel free to visit this article to learn more.

[#15]

The how I know client may had performed these steps and not hired anyone yet after 3 weeks as well. JOB shown open and client looking unresponsive. ? I have not recevied any notification like client seen my proposal or client rejected my proposal. 

[#16]

Got Free connects watching an Upwork Safety Video.

[#17]

I hope this message finds you well. I am writing to express my serious concern regarding the unexpected and unjustified deduction of Connects from my account. Despite thoroughly reviewing my Connects History and verifying that my primary billing method is correctly set up, I have identified significant discrepancies that need urgent resolution.

The specific deductions in question are as follows:

10 Connects were deducted as Unused Connects on June 12, 2024.
2 Connects were deducted as Unused Connects on May 15, 2024.
36 Connects were deducted as Unused Connects on May 13, 2024.
These deductions have severely impacted my ability to bid on new projects, which is crucial for maintaining an active and competitive profile on Upwork.
Given the importance of Connects for my work, I am confident that these deductions are due to a system error. I kindly request an immediate review and restoration of the deducted Connects to my account.
I appreciate your prompt attention to this urgent matter and look forward to a swift resolution.

Thank you for your assistance.

[#18]

Hi Youseff

While unused Connects roll over each month, they expire a year from their date of issue. I'm afraid expired Connects can't be recovered. 

[#19]

This is my Connects History Jun 12, 2024, Unused Connects -10 May 15, 2024, Unused Connects -2 May 13, 2024, Unused Connects -36 My unused connections that I got a year ago were deducted but I deleted my account by mistake and contacted with Upwork support team and got them back so I didn't have time to use them can I get them back please I need them urgently.
 

[#20]

Thank you for following up, Youssef.

I have shared your concern with our team. One of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

[#21]

Dear Upwork Support Team,
Thank you for your prompt response and for the support you provided. I sincerely appreciate the 25 Connects credited to my account and have rated your assistance highly.
However, I would like to bring to your attention that the total number of deducted Connects was 48, while the credited amount is only 25. I am not requesting this out of greed or exploitation, but rather of necessity. Applying for any job on Upwork typically requires at least 12 to 17 Connects, if not more. Therefore, I am in urgent need of the remaining Connects that were deducted.
I kindly request further assistance restoring the additional Connects to help me continue my freelancing journey on Upwork.
Thank you once again for your understanding and support.
Best regards,
Youssef

[#22]

Hi Youssef,

I can see that you're already communicating with our team members via a support ticket regarding your concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#23]

Hi, Just a question, is there still free connects on Upwork. Before, I used to received free connects every month, but I haven't received it since May I think. Is there still free connects?

[#24]

Yes. Each month, the Freelancer Basic account should receive 10 free Connects to help reach out to more clients.

To see if you get these, go to your Connects History

[#25]

I've recently signed in in Upwork and I had 50 connects. I logged in today and there wasn't any connects. I didn't apply in any jobs, can you help me, please?

[#26]

Look here where it is gone https://www.upwork.com/nx/plans/connects/history?from=membershipIndex