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Naeem's avatar
Naeem K Community Member

Connects

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

As a freelancer or agency, you'll use Connects to Submit Proposals and let clients know you're interested in their project. You receive ten free Connects every month at the beginning of your billing cycle and bonuses for some interviews you win. We will send you a notification in Upwork (notification bell) and an email when you earn free Connects. For more information on how this works, check out our guide here.

 

To purchase Connects, go to Settings > Membership & Connects and click on the green 'Add More Connects' button. From there, select the amount to buy and click on the 'Buy Connects' button. Please note, that if you have sufficient funds on your Upwork balance, the charge will be applied to your Upwork balance. You can check out this help article to learn about the available Billing Methods.
 
~Andrea

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903 REPLIES 903
Pradeep's avatar
Pradeep H Moderator

Hi Emmanuel,

 

I understand your frustration and apologize for the inconvenience caused by the recent issues with your Connects and job applications.

 

I would like to clarify that Connects are returned only if the client closes the job without hiring or it is removed by Upwork for TOS violation. Declined status refers to job proposals viewed and declined by the client. Connects are not returned for declined proposals or expired jobs.

 

- Pradeep

Emmanuel's avatar
Emmanuel O Community Member

This is the mail that was sent to me after every proposal was declined. It clearly stated there that client was suspended. How is this my fault?

Rakesh's avatar
Rakesh P Community Member

Get eight Connects by watching a one-minute safety tips video

 
 
i have watched the video but i haven't got those 8 connect. i have watched video 2 time but still no connect, can you explain me why you guys have not release connect till now.
 
Ramesh Kumar's avatar
Ramesh Kumar K Community Member

Where you have seen this detail?

Rakesh's avatar
Rakesh P Community Member

under My proposal upwork connect.png

 

Rakesh's avatar
Rakesh P Community Member

even after watching video no connect release why?

Mykola's avatar
Mykola A Community Member

Thanks for hint! Got connects. It was assigned within 5 min.

Did you confirmed video? Maybe have some AD-blocker running?

1.jpg

Used Chrome x64 Windows with no spam filters enabled.

Rakesh's avatar
Rakesh P Community Member

@Mykola A thanks man for the right advice.

Milena's avatar
Milena P Community Member

I saw a video on the platform, it said I would get 8 connects for watching it and I have not received them.
What should I do to have them included in my balance?

Son Of Boy's avatar
Son Of Boy B Community Member

 

I  am facing a problem with connects myself but I think you should reload your brower and 

  • Check Your Balance: Double-check your connects balance to ensure they haven't been added already.

  • Wait for Processing Time: Sometimes it takes a little while for the connects to be added to your account,I guess, wait for a few hours or a day to see if they show up,wait for like 24hrs

 

Ivygail's avatar
Ivygail J Moderator

Hi Milena,


Thanks for reaching out. I'm sorry to hear that you haven't received your free Connects after watching the safety tip video. Could you confirm if you see the "Get your free Connects" button and if you've already clicked on it?

 

~Ivy
Sudhir's avatar
Sudhir S Community Member

appuser01_0-1720029160305.png

I have also not received my boosted connects back even after 3 weeks and client not hired anyone yet. I have also tried withdrawl my one proposal but not received the connects back.

Sudhir's avatar
Sudhir S Community Member

appuser01_0-1720029408527.png

this job I withdrawl which I have boosted but connects not reveted back yet 

Luiggi's avatar
Luiggi R Moderator

Hello Sudhir,

 

I can confirm that your Connects are accurate. When you don't see the boosted amount being refunded, you're either among the top four bidders at the end of an auction, or you've received an eligible interaction from the client. The following are considered eligible interactions:

 

  • The client opens your proposal
  • The client sends an offer to you
  • The client shortlists your proposal
  • The client messages you
  • The client archives your proposal
  • The client declines your proposal

 

Feel free to visit this article to learn more.

~ Luiggi
Sudhir's avatar
Sudhir S Community Member

The how I know client may had performed these steps and not hired anyone yet after 3 weeks as well. JOB shown open and client looking unresponsive. ? I have not recevied any notification like client seen my proposal or client rejected my proposal. 

Aristotle's avatar
Aristotle F Community Member

Got Free connects watching an Upwork Safety Video.

 

afaytaren_0-1720075630523.png

 

Youssef Dardeer's avatar
Youssef Dardeer M Community Member

I hope this message finds you well. I am writing to express my serious concern regarding the unexpected and unjustified deduction of Connects from my account. Despite thoroughly reviewing my Connects History and verifying that my primary billing method is correctly set up, I have identified significant discrepancies that need urgent resolution.

The specific deductions in question are as follows:

10 Connects were deducted as Unused Connects on June 12, 2024.
2 Connects were deducted as Unused Connects on May 15, 2024.
36 Connects were deducted as Unused Connects on May 13, 2024.
These deductions have severely impacted my ability to bid on new projects, which is crucial for maintaining an active and competitive profile on Upwork.
Given the importance of Connects for my work, I am confident that these deductions are due to a system error. I kindly request an immediate review and restoration of the deducted Connects to my account.
I appreciate your prompt attention to this urgent matter and look forward to a swift resolution.

Thank you for your assistance.

Luiggi's avatar
Luiggi R Moderator

Hi Youseff

 

While unused Connects roll over each month, they expire a year from their date of issue. I'm afraid expired Connects can't be recovered. 

~ Luiggi
Youssef Dardeer's avatar
Youssef Dardeer M Community Member

This is my Connects History Jun 12, 2024, Unused Connects -10 May 15, 2024, Unused Connects -2 May 13, 2024, Unused Connects -36 My unused connections that I got a year ago were deducted but I deleted my account by mistake and contacted with Upwork support team and got them back so I didn't have time to use them can I get them back please I need them urgently.
 
Ivygail's avatar
Ivygail J Moderator

Thank you for following up, Youssef.

 

I have shared your concern with our team. One of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

 

~Ivy
Youssef Dardeer's avatar
Youssef Dardeer M Community Member

Dear Upwork Support Team,
Thank you for your prompt response and for the support you provided. I sincerely appreciate the 25 Connects credited to my account and have rated your assistance highly.
However, I would like to bring to your attention that the total number of deducted Connects was 48, while the credited amount is only 25. I am not requesting this out of greed or exploitation, but rather of necessity. Applying for any job on Upwork typically requires at least 12 to 17 Connects, if not more. Therefore, I am in urgent need of the remaining Connects that were deducted.
I kindly request further assistance restoring the additional Connects to help me continue my freelancing journey on Upwork.
Thank you once again for your understanding and support.
Best regards,
Youssef

Pradeep's avatar
Pradeep H Moderator

Hi Youssef,

 

I can see that you're already communicating with our team members via a support ticket regarding your concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Altea's avatar
Altea C Community Member

Hi, Just a question, is there still free connects on Upwork. Before, I used to received free connects every month, but I haven't received it since May I think. Is there still free connects?

Clark's avatar
Clark S Community Member

Yes. Each month, the Freelancer Basic account should receive 10 free Connects to help reach out to more clients.

 

To see if you get these, go to your Connects History

Alessandra's avatar
Alessandra C Community Member

I've recently signed in in Upwork and I had 50 connects. I logged in today and there wasn't any connects. I didn't apply in any jobs, can you help me, please?

 
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