May 2, 2024 09:32:37 PM Edited May 3, 2024 01:15:32 PM by Andrea G
I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.
Solved! Go to Solution.
May 3, 2024 01:16:11 PM by Andrea G
Hi all,
As a freelancer or agency, you'll use Connects to Submit Proposals and let clients know you're interested in their project. You receive ten free Connects every month at the beginning of your billing cycle and bonuses for some interviews you win. We will send you a notification in Upwork (notification bell) and an email when you earn free Connects. For more information on how this works, check out our guide here.
Jul 4, 2024 09:59:21 AM by Clark S
Yes. Each month, the Freelancer Basic account should receive 10 free Connects to help reach out to more clients.
To see if you get these, go to your Connects History
Jul 4, 2024 10:23:09 AM by Alessandra C
I've recently signed in in Upwork and I had 50 connects. I logged in today and there wasn't any connects. I didn't apply in any jobs, can you help me, please?
Jul 4, 2024 10:40:25 AM by Mykola A
Look here where it is gone https://www.upwork.com/nx/plans/connects/history?from=membershipIndex
Jul 4, 2024 01:25:32 PM by Alessandra C
Please see the attached file, I sign in a week ago in upwork and didn't applied to any jobs
Jul 4, 2024 03:28:14 PM by Ivygail J
Hello Alessandra,
I'm sorry to hear that you're having trouble finding the 50 free Connects credit on your account. To clarify, Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month or purchase 100 Connects for $15 USD. After you fulfill this requirement, you will receive 50 free Connects to help you get started on Upwork.
Additionally, to help you kickstart your journey, I recommend exploring the available learning path in the Academy section. You can also find more information about Connects on this page.
Jul 5, 2024 05:55:26 PM by Fedi B
I didn't receive 10 free connects, can anyone check? I need help.
I also want to ask, how I can get back connects that I had to bid for older proposals.
Jul 5, 2024 10:10:42 PM by Donny K
Hi,
I want to take advantage of get free connects by watching videos, but no videos appear in my browser. I use safari. Does anyone know the problem I'm facing and how to solve it? Really appreciate all responses.
Best regards.
Jul 6, 2024 03:04:11 AM by Pradeep H
Hi Donny,
Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
- Pradeep
Jul 6, 2024 04:33:12 AM by Gayatri S
I have complted my milestone for a job. Still I didn't got my connects back.
What are the recent changes on upwork anybody knows?
Jul 6, 2024 05:06:23 AM by Christine A
wrote:I have complted my milestone for a job. Still I didn't got my connects back.
What are the recent changes on upwork anybody knows?
Upwork has never given back connects when you complete a milestone, so there's been no change. You're mistaken. Isn't getting paid enough of a reward for you?
Jul 6, 2024 05:10:12 AM by Ruth W
When I firstly activated my account from May 6 to Jun 5, I only get 91 connects, which was explained as for prorated reasons. When I posted to ask where are the remaining 9, the customer service told me that I will get the full 100 in the full cycle and no need to worry about it. However, the second billing cycle has started and I still not get the remaining 9. Could I confirm whether I would get them or not? If yes, where may I claim for those? Thanks a lot!
Jul 6, 2024 07:39:15 AM by Pradeep H
Hi Ruth,
Thank you for your message. I checked and can confirm that 100 Connects are already credited to your Upwork account today. Since the Connects were prorated the remaining Connects are not credited in the next billing cycle. Feel free to message us if you need any other assistance.
- Pradeep
Jul 6, 2024 08:11:50 AM by Ruth W
Hi Pradeep,
Thanks for your reply. Do not quite understand about your message on "remaining Connects". If they are not creditted in the next billing cycle, will they be credited if I cancel the plan post Aug 5? Otherwise, it seems not make too much sense as the 100 Connects cannot be collected in full in the first billing cycle. IF someone upgrade the account on the last day of a natual month, does it mean that $20 only gets them 3 Connects? Thanks for your clarification ahead.
--Ruth
Jul 6, 2024 05:58:51 AM by Gayan B
Jul 6, 2024 06:14:47 AM by Tess C
I just joined Upwork and I assumed after reading articles posted by Upwork that I would receive free connects and be able to apply for my first few jobs. After reading forums I see they've changed their policy though it's not very clear where to find that change on the website other than chatters in the community forums. I highly recommend they remove all these articles about how to receive free connects since none of them feel possible and are very misleading to a new freelancer.
Jul 6, 2024 06:19:49 AM by Johnny D
Same here. Just signed up this morning and thought I would get free connects to get me started. Really bad of upwork to have left those 'funnels' running and not take down 'false' statements. Bad faith truthfully. Best take them down Upwork. 'Its Just Not Cricket' as the English would say......
Jul 6, 2024 06:28:39 AM by Sophie A
Here is the most updated info from Support. Understanding and using Connects – Upwork Customer Service & Support | Upwork Help
Article and posts are accurate at the date they are posted but can change over time. Links from upwork support with no dates are the most recent.
Jul 6, 2024 06:52:11 AM by Johnny D
thank you for your assistance. However, as stated young Lady, they should remove the marketing funnels which state otherwise, now shouldn't they. regards. Me.
Jul 6, 2024 06:42:42 AM by Duong L
You register the account, and you will get around 50 connects free, but you need to buy 100 connects first for 15$ and VAT, then Upwork will provide you 100 connects you have just bought, and 50 connects free. You will have a total 150 connects to send proposals.
Jul 6, 2024 09:48:15 AM Edited Jul 6, 2024 09:48:30 AM by Pradeep H
Hi Md Shujon,
Thank you for reaching out. I have reviewed and confirmed that 20 Connects have been credited to your Upwork account today. This will definitely provide you with a great boost to start your journey on Upwork.
- Pradeep
Jul 6, 2024 07:03:51 AM by Irina V
I am not new on Upwork. I am associated with Upwork since 2010 when it was called elance. In those days we were made to feel a part of elance family as there were no restrictions on the number of proposals you could apply for and you dint have to BUY connects. I am sorry to notice that I have not received my free connects for this billing cycle. It seems Upwork does not value talent and is only after the money that it can mint from both clients as well as from freelancers. ANYONE LISTENING?
Jul 6, 2024 10:10:14 AM by Pradeep H
Hi Irina,
Thank you for sharing your experience and concerns with us. I appreciate your long-standing association with Upwork and I understand your concern regarding the changes in the platform, particularly concerning the introduction of Connects.
At Upwork, we are committed to constantly evaluating our policies and offerings in order to provide a sustainable marketplace that benefits both freelancers and clients. Your feedback is immensely valuable to us as we strive to enhance our platform and services.
In regard to your monthly Connects, I assure you that your report will be promptly shared with our team. One of our dedicated agents will reach out to you through a support ticket to provide further assistance. You can access your support tickets here.
Once again, thank you for bringing this to our attention. We genuinely appreciate your continued support and look forward to resolving this matter to your satisfaction.
- Pradeep