Connects

[#1]

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

[#2]

Please see the attached file, I sign in a week ago in upwork and didn't applied to any jobs

[#3]

Hello Alessandra,

I'm sorry to hear that you're having trouble finding the 50 free Connects credit on your account. To clarify, Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month or purchase 100 Connects for $15 USD. After you fulfill this requirement, you will receive 50 free Connects to help you get started on Upwork.

Additionally, to help you kickstart your journey, I recommend exploring the available learning path in the Academy section. You can also find more information about Connects on this page.

[#4]

I didn't receive 10 free connects, can anyone check? I need help. 
I also want to ask, how I can get back connects that I had to bid for older proposals. 

[#5]

Hi,

I want to take advantage of get free connects by watching videos, but no videos appear in my browser. I use safari. Does anyone know the problem I'm facing and how to solve it? Really appreciate all responses.

Best regards.

[#6]

Hi Donny,

Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[#7]

I have complted my milestone for a job. Still I didn't got my connects back.

What are the recent changes on upwork anybody knows?

[#8]

Yep. Connects no more returning after job done.

[#9]

---

 wrote:

I have complted my milestone for a job. Still I didn't got my connects back.

What are the recent changes on upwork anybody knows?

---

Upwork has never given back connects when you complete a milestone, so there's been no change. You're mistaken. Isn't getting paid enough of a reward for you?

[#10]

When I firstly activated my account from May 6  to Jun 5, I only get 91 connects, which was explained as for prorated reasons. When I posted to ask where are the remaining 9, the customer service told me that I will get the full 100 in the full cycle and no need to worry about it. However, the second billing cycle has started and I still not get the remaining 9. Could I confirm whether I would get them or not? If yes, where may I claim for those? Thanks a lot! 

[#11]

Hi Ruth,

Thank you for your message. I checked and can confirm that 100 Connects are already credited to your Upwork account today. Since the Connects were prorated the remaining Connects are not credited in the next billing cycle. Feel free to message us if you need any other assistance. 

- Pradeep 

[#12]

Hi Pradeep, 

Thanks for your reply. Do not quite understand about your message on "remaining Connects". If they are not creditted in the next billing cycle, will they be credited if I cancel the plan post Aug 5? Otherwise, it seems not make too much sense as the 100 Connects cannot be collected in full in the first billing cycle. IF someone upgrade the account on the last day of a natual month, does it mean that $20 only gets them 3 Connects? Thanks for your clarification ahead.

--Ruth

[#13]

Didn't receive free 10 Connects this month.Current billing cycle is Jul 1, 2024 -Jul 31, 2024.

[#14]

Hi Gayan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#15]

I just joined Upwork and I assumed after reading articles posted by Upwork that I would receive free connects and be able to apply for my first few jobs. After reading forums I see they've changed their policy though it's not very clear where to find that change on the website other than chatters in the community forums. I highly recommend they remove all these articles about how to receive free connects since none of them feel possible and are very misleading to a new freelancer. 

[#16]

Same here. Just signed up this morning and thought I would get free connects to get me started. Really bad of upwork to have left those 'funnels' running and not take down 'false' statements. Bad faith truthfully. Best take them down Upwork. 'Its Just Not Cricket' as the English would say......

[#17]

Here is the most updated info from Support. Understanding and using Connects – Upwork Customer Service & Support | Upwork Help

Article and posts are accurate at the date they are posted but can change over time. Links from upwork support with no dates are the most recent.

[#18]

thank you for your assistance. However, as stated young Lady, they should remove the marketing funnels which state otherwise, now shouldn't they. regards. Me.

[#19]

You register the account, and you will get around 50 connects free, but you need to buy 100 connects first for 15$ and VAT, then Upwork will provide you 100 connects you have just bought, and 50 connects free. You will have a total 150 connects to send proposals.

[#20]

my account new but 0 connects place help me

[#21]

Hi Md Shujon,

Thank you for reaching out. I have reviewed and confirmed that 20 Connects have been credited to your Upwork account today. This will definitely provide you with a great boost to start your journey on Upwork.

- Pradeep

[#22]

I am not new on Upwork. I am associated with Upwork since 2010 when it was called elance. In those days we were made to feel a part of elance family as there were no restrictions on the number of proposals you could apply for and you dint have to BUY connects. I am sorry to notice that I have not received my free connects for this billing cycle. It seems Upwork does not value talent and is only after the money that it can mint from both clients as well as from freelancers. ANYONE LISTENING?

[#23]

Hi Irina,

Thank you for sharing your experience and concerns with us. I appreciate your long-standing association with Upwork and I understand your concern regarding the changes in the platform, particularly concerning the introduction of Connects.

At Upwork, we are committed to constantly evaluating our policies and offerings in order to provide a sustainable marketplace that benefits both freelancers and clients. Your feedback is immensely valuable to us as we strive to enhance our platform and services. 

In regard to your monthly Connects, I assure you that your report will be promptly shared with our team. One of our dedicated agents will reach out to you through a support ticket to provide further assistance. You can access your support tickets here.

Once again, thank you for bringing this to our attention. We genuinely appreciate your continued support and look forward to resolving this matter to your satisfaction.

- Pradeep

[#24]

Normal, we buy first Connects which date, you will receive free Connects monthly at that date in next month. (Free 10 connects monthly) 

If you are Plus member monthly, you first update which date then free connects within monthly will be allocate as per the rate of 10 connects and the number of days in the first month. 
I got and thought like this. How about you? 
Pls correct if I miss or misunderstood something 

[#25]

 decided to join a platform as a video editor i had to open a bank account. Well i thiught finding a job could be easy well turned out no i used all my 50 connects and none of the clients replied plus i tried to withdraw the proposal they dont give you back a part of the connects now i dont know how i am supposed to get clients or anything if some1 knows a trick or help plz reply

[#26]

The trick is to buy connects!