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Naeem's avatar
Naeem K Community Member

Connects

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

As a freelancer or agency, you'll use Connects to Submit Proposals and let clients know you're interested in their project. You receive ten free Connects every month at the beginning of your billing cycle and bonuses for some interviews you win. We will send you a notification in Upwork (notification bell) and an email when you earn free Connects. For more information on how this works, check out our guide here.

 

To purchase Connects, go to Settings > Membership & Connects and click on the green 'Add More Connects' button. From there, select the amount to buy and click on the 'Buy Connects' button. Please note, that if you have sufficient funds on your Upwork balance, the charge will be applied to your Upwork balance. You can check out this help article to learn about the available Billing Methods.
 
~Andrea

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Duong's avatar
Duong L Community Member

Normal, we buy first Connects which date, you will receive free Connects monthly at that date in next month. (Free 10 connects monthly) 

If you are Plus member monthly, you first update which date then free connects within monthly will be allocate as per the rate of 10 connects and the number of days in the first month. 
I got and thought like this. How about you? 
Pls correct if I miss or misunderstood something 

Mikel's avatar
Mikel B Community Member

 decided to join a platform as a video editor i had to open a bank account. Well i thiught finding a job could be easy well turned out no i used all my 50 connects and none of the clients replied plus i tried to withdraw the proposal they dont give you back a part of the connects now i dont know how i am supposed to get clients or anything if some1 knows a trick or help plz reply

Ashraf's avatar
Ashraf K Community Member

The trick is to buy connects! 

Mikel's avatar
Mikel B Community Member

i understand but im paying more than im earning

plus rn i cant buy because i have no money

MALCOLM's avatar
MALCOLM H Community Member

That's the game.

 

You have to bet on yourself, otherwise you won't make it here.

Mikel's avatar
Mikel B Community Member

wdym

 

Jeanne's avatar
Jeanne H Community Member

Freelancing means you have to pay for everything, including connecting to the client. If you don't have the money, freelancing won't work for you, and you should probably focus on employment. I'm not dismissing you, I am telling you the truth.

Maria's avatar
Maria T Community Member

Being a freelancer means spending money. If you need money maybe you should start with a normal job and invest what you earn here. If you don't buy connects you can't send proposals or respond to invitations (which was previously free).
I think that before continuing to send proposals you should do something with your profile, now it is nothing and can be a good hook for scammers.
I leave you some links that may be useful to you:
- https://community.upwork.com/t5/Freelancers/To-all-freelancers-looking-for-help/m-p/1230482#M734358

- https://community.upwork.com/t5/Community-Blog/Top-Red-Flags-for-Scams-From-Community-Member-Wes-C/b...

Mikel's avatar
Mikel B Community Member

yh but the thing is im a uni student thats why i chose this site to work 

Maria's avatar
Maria T Community Member

Well, that's what it is. You can look for other job portals.
Before creating the profile, perhaps you should have read how it works and what costs it entails.
Get used to the idea that if you don't invest in connects, you won't get a job and for the invitation now also have to spend connects if you accept it.

Saif's avatar
Saif M Community Member

I mistakenly bought connects for my freelancer account. Is there a way to transfer the connects to my Agency account? If not, how do I get a refund? After refund, will buy for my Agency account separately.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Saif,

 

I understand your situation and apologize for any inconvenience caused. I regret to inform you that Connects are non-transferable between freelancer and agency accounts. Each account operates independently in terms of Connects and billing

 

- Pradeep

Duong's avatar
Duong L Community Member

How I know reason why Connects used and Proposals were sent without any feedbacks' Clients?
Athrough I research, consider clients' post carefully, wrote Proposal good, all thing adapt with detail of jobs, clients require.... All things did right and matched all demand. But sending many Proposal, spending money for Connects and wait while difficult situations at the current. However we don't have any feedback or any new news from Clients make to us feel mood down. Thinking negative, limit eager to work on Upwork. 
Why and Which are reasons? 
Can anybody share something? 

Clark's avatar
Clark S Community Member

It's just the way the Upwork marketplace works. Connects are required to send proposals and to respond to invitations. When freelancers submit proposals to jobs, there are no guarantees. Clients may or may not view your proposal for a multitude of reasons, and each clients is different.

 

I encourage freelancers to avoid getting "hung up" on jobs or feeling down if the client doesn't respond. We can't control what clients do or don't do; we can only control our own actions. In other words, submit a great proposal and forget about it.

 

This is akin to what happens in the business world. Rejection is always a possiblity and must be considered or factored in when trying to grow your business.

Duong's avatar
Duong L Community Member

Business alone, only me. I just want more work, no free time.
I wish each job took about 10 connections and less than. Upwork has operating funds to attract Customers to post jobs, Freelancers have more jobs and everything is happier, when the Proposal is sent and no response is received from the Customer. I think it will fair more than now. One job take over 20 Connects without any feedback and any information.

Emily's avatar
Emily S Community Member

Hi everyone. I just upgraded my Plan from Free to Plus but, I only received 93 connects, what happened to the remaining 7 connects?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Emily,

 

When you upgrade your account from Basic to Plus, your free Connects will be prorated. This means that we'll allocate them based on time, or specifically, on how many days have already passed during your billing cycle. You can learn more about Connects here.

 

- Pradeep

Md Amirul's avatar
Md Amirul I Community Member

As soon as I bid on Upwork, the client hired someone else, now will my connections come back or have they taken it and not returned it?

Mykola's avatar
Mykola A Community Member

It is lost. 

Ivygail's avatar
Ivygail J Retired Team Member

Hello Md Amirul,

 

Thank you for reaching out to us. I would like to clarify that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.

 

~Ivy
Toshiya's avatar
Toshiya A Community Member

I updated my profile on 7/5, but even though more than 48 hours have passed, my connect count is still zero. Please advise.

Vikram's avatar
Vikram M Community Member

So, what happened to this:

 

vikrammalik_0-1720806119652.png

 

I watched and rewatched the video until I couldn't watch it anymore; yet, there is no sign of those 8 connects.

 

One more farce from you guys?! 🙄

Mykola's avatar
Mykola A Community Member

Confirmed after watching? I did and received.

Maybe you have adblocker and blocked confirmation button.

Duong's avatar
Duong L Community Member

Yah. Confirm after you finish watching and click button get connects. I received 

Truly, I want to watch it again. I watched it too fast to get Connects and didn't focus content 😅

Andrea's avatar
Andrea G Community Manager

Hi Duong,

 

You can watch the video again in the Academy! Here's a direct link.

 

~Andrea