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» Forums » Freelancers » Re: Connects not returned
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Naeem's avatar
Naeem K Community Member

Connects

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

As a freelancer or agency, you'll use Connects to Submit Proposals and let clients know you're interested in their project. You receive ten free Connects every month at the beginning of your billing cycle and bonuses for some interviews you win. We will send you a notification in Upwork (notification bell) and an email when you earn free Connects. For more information on how this works, check out our guide here.

 

To purchase Connects, go to Settings > Membership & Connects and click on the green 'Add More Connects' button. From there, select the amount to buy and click on the 'Buy Connects' button. Please note, that if you have sufficient funds on your Upwork balance, the charge will be applied to your Upwork balance. You can check out this help article to learn about the available Billing Methods.
 
~Andrea

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872 REPLIES 872
Andrea's avatar
Andrea G Community Manager

Thanks for following up, Vikram. I checked and I was able to see the button on your account. Could you please try clearing your cache and cookies or logging in with a different browser and watching the video just one more time? If you still don't see the button please share a screenshot of what you do see on your end so we can investigate further.

 

~Andrea
Muhammad's avatar
Muhammad O Community Member

same happened with me i watched the video, there was a button i clicked it many times but it was gray(not green) and then another video started. If there is any way i can get those connects? Thanks

Duong's avatar
Duong L Community Member

Truly, the Upwork team creates quite many ways for Freelancers to have free Connects. Thank you so much, thank you so much Upwork Team. 

I wish the Upwork team would create many ideas, and methods like encouragement to study Academy, pass one Test.... to give free Connects. 

The valuable Connects now.

Zainab's avatar
Zainab T Community Member

Hello Upwork, I just applied for a job with 15 connects, and the client deleted the job post. What happens to my Connects? It should be returned. I want to know what is happening on the platform. After using our hard earned money to buy connects, some dubious clients are trying to make freelancers waste their connects. Upwork please will my connects be returned to me???

Eduard's avatar
Eduard B Community Member

Think these are supposed to be a way to 'bribe' potential clients to choose you, but you never get them back. It's a way for Upwork to make money from both freelancers and the clients. 

Ivygail's avatar
Ivygail J Moderator

Hello Zainab,

 

I am sorry to learn that the client deleted the job post. I checked, and I see here that 15 Connects were refunded for a canceled job. Here is a screenshot for your reference. To check on your Connects history, may visit this page.

 

Additionally, I would like to clarify that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.

 

~Ivy
Lemi's avatar
Lemi F Community Member

I wanted to reach out regarding an issue I've been experiencing with my new Upwork account. I created my account approximately three months ago, but I haven't received any connects so far.

I have been actively checking my account settings and ensuring that all the necessary information is complete. However, I haven't been granted any monthly connects or noticed any changes in my account's status.

I would greatly appreciate it if anyone could provide some guidance or share their experiences if they have encountered a similar situation. Is there anything specific I should be aware of or any steps I need to take to ensure the proper allocation of connects to my account?

Pradeep's avatar
Pradeep H Moderator

Hi Lemi,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Diana's avatar
Diana H Community Member

Can anyone help?

 

I posted a bid on a project and its been 2 weeks and no views, hires, no messages or updates from this client project. I wasted connects, how can I recover my connects please.

 

please upwotk can you cancel or close this project so I can recover my connects?

 

i know this happens all the time.

Thanks,

Future's avatar
Future D Community Member

we can,t recover connects 

Saim's avatar
Saim M Community Member

I'm a little concerned because I applied to so many jobs! The client has stopped hiring, not even responding to me or anybody else, and has simply gone offline. Some have been inactive for weeks, while others have been for months.

I'm not sure what to do in this scenario, as my connections are stalled or bound to these inactive or offline clients and they're not even responding to me or anyone else.

Wilfred's avatar
Wilfred N Community Member

Hi upwork team am new in upwork , asking what are connects and why do i need them. I get a message that i cannot submit a proposal because l lack enough connects.Anyone please advise am stuck.How does it work?

 

Ivygail's avatar
Ivygail J Moderator

Hello Wilfred,

 

You'll use Connects to let clients know when you're interested in working with them and to market your services. To submit proposals, you will need Connects credit. The cost to submit a proposal may require a different number of Connects depending on the project or engagement.  It is best to review each posting to find a great opportunity that aligns with your interests and experience. Feel free to visit this helpful article for more information. 

 

~Ivy
William's avatar
William H Community Member

Hello,
I received a email notice from Upwork on June 27th 2024, that a job that I submitted a proposal for was removed by Upwork due to a violation of their Terms of Service. It also said that any Connects that I spent to submit the proposal (including extra Connects if I boosted it) will automatically be returned to my account within a few days and that my Job Success Score won’t be impacted, either. I checked my connects history and do not see the “returned Connects.” I have already contacted support through “Chat”. I thought that a support ticket was created but I have not heard back. I have also reviewed this link: https://support.upwork.com/hc/en-us/articles/211062898- Understanding-and-using-Connects. The original job posting and proposal date is below.
How can I resolve this?

 

**Edited for Community Guidelines**

Thank you,
William


English Speaking Voice Over Artist Needed for Short Videos
Proposal posted May 15 2024

Pradeep's avatar
Pradeep H Moderator

Hi William,

 

I checked your account and can confirm that the Connects for the canceled job were already returned on June 26th. You can refer to the Connect History page to verify the same. 

 

- Pradeep

William's avatar
William H Community Member

Thank you!

Eyad's avatar
Eyad K Community Member

 
Pradeep's avatar
Pradeep H Moderator

Hi Eyad,

 

I checked your account and can confirm that the monthly Connects are already credited to your Upwork account each month. You can check the Connect History page to verify this. 

 

- Pradeep

Lorretta's avatar
Lorretta S Community Member

I applied for 12 jobs. Only 3 of my applications were reviewed. Why doesn't Upwork reimburse connects if the app wasn't even looked at?

Ivygail's avatar
Ivygail J Moderator

Hi Loretta,

 

To clarify, we only return Connects if any of these happens:
 

  • If a project is canceled by the client before a contract is made, Connects you used on that proposal will be returned. This does not apply to expired job posts.
  • If we remove a project’s post because we believe it violates our Terms of Service, the Connects you used on that proposal will be returned.

Additionally, you can visit this helpful article for more information. 

 

~Ivy
Fenet's avatar
Fenet T Community Member

Hello Upwork communities, I have on question regards to boosting proposal. If I want to retract my proposal and the client already hires someone, could i be able to get my extra connects that I have used to bid? Thanks!

 

Cyrus's avatar
Cyrus G Community Member

Hi there,

If you retract your proposal after the client has already hired someone else, unfortunately, you won't get your connects back. Connects are deducted as soon as you submit a proposal, regardless of whether the client has made a hire or not. It's important to consider this before sending proposals to ensure you're applying strategically.

 

Hope that clarifies things for you!

Fenet's avatar
Fenet T Community Member

Thanks for you reply, but I didn't ask getting all connects back, instead THE CONNECTS I HAVE USED TO BID. for example, if the job requires 16 connects to submit a proposal then I boosted my proposal using 22 connects, which means I have used extra 6 connects. so if i retract, will i get my 6 connects back? if the client didn't interact with my proposal?

Thanks!

Cyrus's avatar
Cyrus G Community Member

Thanks for your reply. I understand your concern. When you retract a proposal, you won't get back the connects you used for the original bid or for boosting. So, in your example, if you used 16 connects for the initial proposal and an additional 6 connects for boosting (total 22 connects), retracting your proposal would not refund any of those connects, regardless of whether the client interacted with your proposal or not.

 

Thanks!

Fenet's avatar
Fenet T Community Member

Thank you so much for clarifyinng. 

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