Connects

[#1]

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

[#2]

Truly, the Upwork team creates quite many ways for Freelancers to have free Connects. Thank you so much, thank you so much Upwork Team. 

I wish the Upwork team would create many ideas, and methods like encouragement to study Academy, pass one Test.... to give free Connects. 

The valuable Connects now.

[#3]

Hello Upwork, I just applied for a job with 15 connects, and the client deleted the job post. What happens to my Connects? It should be returned. I want to know what is happening on the platform. After using our hard earned money to buy connects, some dubious clients are trying to make freelancers waste their connects. Upwork please will my connects be returned to me???

[#4]

Think these are supposed to be a way to 'bribe' potential clients to choose you, but you never get them back. It's a way for Upwork to make money from both freelancers and the clients. 

[#5]

Hello Zainab,

I am sorry to learn that the client deleted the job post. I checked, and I see here that 15 Connects were refunded for a canceled job. Here is a screenshot for your reference. To check on your Connects history, may visit this page.

Additionally, I would like to clarify that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.

[#6]

I wanted to reach out regarding an issue I've been experiencing with my new Upwork account. I created my account approximately three months ago, but I haven't received any connects so far.

I have been actively checking my account settings and ensuring that all the necessary information is complete. However, I haven't been granted any monthly connects or noticed any changes in my account's status.

I would greatly appreciate it if anyone could provide some guidance or share their experiences if they have encountered a similar situation. Is there anything specific I should be aware of or any steps I need to take to ensure the proper allocation of connects to my account?

[#7]

Hi Lemi,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#8]

Can anyone help?

I posted a bid on a project and its been 2 weeks and no views, hires, no messages or updates from this client project. I wasted connects, how can I recover my connects please.

please upwotk can you cancel or close this project so I can recover my connects?

i know this happens all the time.

Thanks,

[#9]

we can,t recover connects 

[#10]

I'm a little concerned because I applied to so many jobs! The client has stopped hiring, not even responding to me or anybody else, and has simply gone offline. Some have been inactive for weeks, while others have been for months.

I'm not sure what to do in this scenario, as my connections are stalled or bound to these inactive or offline clients and they're not even responding to me or anyone else.

[#11]

Hi upwork team am new in upwork , asking what are connects and why do i need them. I get a message that i cannot submit a proposal because l lack enough connects.Anyone please advise am stuck.How does it work?

[#12]

Hello Wilfred,

You'll use Connects to let clients know when you're interested in working with them and to market your services. To submit proposals, you will need Connects credit. The cost to submit a proposal may require a different number of Connects depending on the project or engagement.  It is best to review each posting to find a great opportunity that aligns with your interests and experience. Feel free to visit this helpful article for more information. 

[#13]

Hello,
I received a email notice from Upwork on June 27th 2024, that a job that I submitted a proposal for was removed by Upwork due to a violation of their Terms of Service. It also said that any Connects that I spent to submit the proposal (including extra Connects if I boosted it) will automatically be returned to my account within a few days and that my Job Success Score won’t be impacted, either. I checked my connects history and do not see the “returned Connects.” I have already contacted support through “Chat”. I thought that a support ticket was created but I have not heard back. I have also reviewed this link: https://support.upwork.com/hc/en-us/articles/211062898- Understanding-and-using-Connects. The original job posting and proposal date is below.
How can I resolve this?

**Edited for Community Guidelines**

Thank you,
William

English Speaking Voice Over Artist Needed for Short Videos
Proposal posted May 15 2024

[#14]

Hi William,

I checked your account and can confirm that the Connects for the canceled job were already returned on June 26th. You can refer to the Connect History page to verify the same. 

- Pradeep

[#15]

Thank you!

[#16]

Hi Eyad,

I checked your account and can confirm that the monthly Connects are already credited to your Upwork account each month. You can check the Connect History page to verify this. 

- Pradeep

[#17]

I applied for 12 jobs. Only 3 of my applications were reviewed. Why doesn't Upwork reimburse connects if the app wasn't even looked at?

[#18]

Hi Loretta,

To clarify, we only return Connects if any of these happens:
 

• If a project is canceled by the client before a contract is made, Connects you used on that proposal will be returned. This does not apply to expired job posts.
• If we remove a project’s post because we believe it violates our Terms of Service, the Connects you used on that proposal will be returned.

Additionally, you can visit this helpful article for more information. 

[#19]

Hello Upwork communities, I have on question regards to boosting proposal. If I want to retract my proposal and the client already hires someone, could i be able to get my extra connects that I have used to bid? Thanks!

[#20]

Hi there,

If you retract your proposal after the client has already hired someone else, unfortunately, you won't get your connects back. Connects are deducted as soon as you submit a proposal, regardless of whether the client has made a hire or not. It's important to consider this before sending proposals to ensure you're applying strategically.

Hope that clarifies things for you!

[#21]

Thanks for you reply, but I didn't ask getting all connects back, instead THE CONNECTS I HAVE USED TO BID. for example, if the job requires 16 connects to submit a proposal then I boosted my proposal using 22 connects, which means I have used extra 6 connects. so if i retract, will i get my 6 connects back? if the client didn't interact with my proposal?

Thanks!

[#22]

Thanks for your reply. I understand your concern. When you retract a proposal, you won't get back the connects you used for the original bid or for boosting. So, in your example, if you used 16 connects for the initial proposal and an additional 6 connects for boosting (total 22 connects), retracting your proposal would not refund any of those connects, regardless of whether the client interacted with your proposal or not.

Thanks!

[#23]

Thank you so much for clarifyinng. 

[#24]

did I resolve your issue? HAHAHA sorry ma'am I did my best 

[#25]

Hi Team,

Please take an initiative against connects for bidding 

it's really sad and i am fed up with this byuing 150 - 200 USD connects in past 2-3 weeks but I didn't get even one project and my profile is Top rated.

The thing is that I am not askig that I didnt get project but the issue is with the connects 

Please upwork take and inititaive and make connects lowers for bidding like put only 4-6 connets per bidding and there is no first place bidding option otherwise really we lost lot of amout and in back we have nothing in hand 

Please stop this 1st palce bidding to bidding higes connects 

make 4-6 connect per bidding atleast as we have already monthly plan and fater that we are bying extra connects and at the end nothingin our hand so please take and important step its really very very important for this platform 

it's realy going very very expensive and this leads to low popularity and upwork is for peoples aroung the world to get connected and freely mind do things but here now lots of perssure in mind 

1. Pressure of Byuing connects

2. Pressure of getting to be on 1st place

3. pressure of gettng job after spending 100 USD  for connects 

so please this place is good before these connects are introduce if you really need to stay with cinnects then make 4-6 connect per bid and no body bid for 1st place its really insane and things going very bad

so please please take innititave agaisnt this connects 

Thanks