May 2, 2024 09:32:37 PM Edited May 3, 2024 01:15:32 PM by Andrea G
I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.
Solved! Go to Solution.
May 3, 2024 01:16:11 PM by Andrea G
Hi all,
As a freelancer or agency, you'll use Connects to Submit Proposals and let clients know you're interested in their project. You receive ten free Connects every month at the beginning of your billing cycle and bonuses for some interviews you win. We will send you a notification in Upwork (notification bell) and an email when you earn free Connects. For more information on how this works, check out our guide here.
Jul 17, 2024 04:19:23 AM by Fenet T
Thanks for you reply, but I didn't ask getting all connects back, instead THE CONNECTS I HAVE USED TO BID. for example, if the job requires 16 connects to submit a proposal then I boosted my proposal using 22 connects, which means I have used extra 6 connects. so if i retract, will i get my 6 connects back? if the client didn't interact with my proposal?
Thanks!
Jul 17, 2024 04:53:49 AM by Cyrus G
Thanks for your reply. I understand your concern. When you retract a proposal, you won't get back the connects you used for the original bid or for boosting. So, in your example, if you used 16 connects for the initial proposal and an additional 6 connects for boosting (total 22 connects), retracting your proposal would not refund any of those connects, regardless of whether the client interacted with your proposal or not.
Thanks!
Jul 17, 2024 08:31:06 PM by Avinay K
Hi Team,
Please take an initiative against connects for bidding
it's really sad and i am fed up with this byuing 150 - 200 USD connects in past 2-3 weeks but I didn't get even one project and my profile is Top rated.
The thing is that I am not askig that I didnt get project but the issue is with the connects
Please upwork take and inititaive and make connects lowers for bidding like put only 4-6 connets per bidding and there is no first place bidding option otherwise really we lost lot of amout and in back we have nothing in hand
Please stop this 1st palce bidding to bidding higes connects
make 4-6 connect per bidding atleast as we have already monthly plan and fater that we are bying extra connects and at the end nothingin our hand so please take and important step its really very very important for this platform
it's realy going very very expensive and this leads to low popularity and upwork is for peoples aroung the world to get connected and freely mind do things but here now lots of perssure in mind
1. Pressure of Byuing connects
2. Pressure of getting to be on 1st place
3. pressure of gettng job after spending 100 USD for connects
so please this place is good before these connects are introduce if you really need to stay with cinnects then make 4-6 connect per bid and no body bid for 1st place its really insane and things going very bad
so please please take innititave agaisnt this connects
Thanks
Jul 17, 2024 09:12:18 PM by Desmond A
I agree 100%. UW seems to be distorting the bidding process. It affects market forces unfairly.
Jul 18, 2024 02:53:45 AM by Avinay K
yes and all the Freelancers facing huge problem but upwork didnt care it
Jul 17, 2024 11:33:19 PM by Fazal ul R
The client closed the job, but I didn't get any connects back. As per the upwork policy I should get my connects back. But when I contacted the support, they said that when the client closes the job the connects are not returned.
Jul 17, 2024 11:49:15 PM by Ashraf K
You get the refund of connects if the client closes the job and in reason they select project cancelled.
Jul 18, 2024 09:00:57 AM by Mohammad Ali H
Hey. I am not receiving the connects back after the cancellation of job. Please take a look why connects are not refunding back. Thank you.
Jul 18, 2024 10:23:52 AM by Pradeep H
Hi Mohammad,
Connects are returned only when the client cancels the job without hiring a freelancer or Upwork removes it for a TOS violation. This is not applicable to expired job posts.
I checked your account and can confirm that you have received Connects for a canceled job on June 10, 2024. Rest assured, you will continue to receive Connects automatically for all canceled jobs if they meet the above requirements.
- Pradeep
Jul 19, 2024 11:38:09 AM by Eduarda D
Hello, I'm not receiving my connects, every time I've had connects I've bought them. In addition, I can't get in touch with upwork support. I've found their service to be terrible, how can I get someone to help me?
Jul 19, 2024 01:15:05 PM by Ivygail J
Hello Eduarda,
I am sorry to hear about your experience with the chatbot. We are continuously striving to enhance our services, and we truly value your feedback. I will share your report with our team for further review.
We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.
Additionally, I have checked your account and it looks like your free monthly Connects have been applied for this month. Please note that you'll get them each month on the first day of your billing cycle, which you can see here. Feel free to visit this helpful article for more information. If you are trying to purchase Connects but encountering an issue, please let us know, and we will be sure to look into your report and escalate it accordingly.
Jul 19, 2024 08:51:14 PM by Seetharam A
Hi,
Its been more than 3 months I created my profile and yet to get a project. I recently applied for a project a week ago which is payment verified. It shows as client has not even started the interview process. My connects are getting wasted. Upwork should help freelancers by giving our connects back if the client is not responding to job posted or if client is rejecting us.
Jul 19, 2024 08:57:23 PM by Pema L
They never returned them back no matter how much we open the same topic for discussion.
Jul 20, 2024 01:27:52 AM by Varshi J
Hi,
Now there is no free connects for new freelancers. Atleast Upwork should consider to return the connects if we are not considered or selcted for a job we apply. They can charge us once we get a project. We have to pay for connects until we get selected and also provide service charge for them.
Jul 21, 2024 04:31:50 AM by Mohamed A
there were alot of jobs I applied for and then they were no longer available and i didnt get any connects back so i want to know if i would be able to get my connects back or no
Jul 21, 2024 08:03:51 AM by Pradeep H
Hi Mohamed,
Connects are returned only if the client removes the job without hiring a freelancer or if Upwork cancels it for a TOS violation. This is not applicable to expired jobs.
- Pradeep
Jul 21, 2024 09:11:59 AM by Saad G
Hello Please Where Can I Ask For A Refund of $20 For The Money I Paid ? I Didn't Receive Any Job Offer & All My Connects Were Wasted !! Best Regards Saad Ghalayini
Jul 21, 2024 11:31:44 AM by Clark S
If you paid $20 for Connects, there are no refunds. Not receiving job offers or invites does not generate a refund. Even if a refund was available, the refund would be Connects--not $20.
Jul 22, 2024 10:06:38 AM Edited Jul 22, 2024 10:07:09 AM by Jeanne H
Read Clark's post again.
You aren't getting a refund.
Jul 22, 2024 10:41:22 AM by Jeanne H
If you want to freelance, learn about freelancing and vetting.
If you want to freelance here, do the above and use the Academy link at the top of the page to learn how to use the platform. Otherwise, the scammers will be your customers.
It often takes dozens, or even one hundred proposals before you may find a job.