Connects

[#1]

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

[#2]

I agree 100%. UW seems to be distorting the bidding process. It affects market forces unfairly.

[#3]

yes and all the Freelancers facing huge problem but upwork didnt care it 

[#4]

The client closed the job, but I didn't get any connects back. As per the upwork policy I should get my connects back. But when I contacted the support, they said that when the client closes the job the connects are not returned.

Upwork policy

chat with support

[#5]

You get the refund of connects if the client closes the job and in reason they select project cancelled.

[#6]

Hey. I am not receiving the connects back after the cancellation of job. Please take a look why connects are not refunding back. Thank you.

[#7]

Hi Mohammad,

Connects are returned only when the client cancels the job without hiring a freelancer or Upwork removes it for a TOS violation. This is not applicable to expired job posts. 

I checked your account and can confirm that you have received Connects for a canceled job on June 10, 2024. Rest assured, you will continue to receive Connects automatically for all canceled jobs if they meet the above requirements. 

- Pradeep

[#8]

Can you tell me why I can't buy connects in smaller quantities?

[#9]

Hello, I'm not receiving my connects, every time I've had connects I've bought them. In addition, I can't get in touch with upwork support. I've found their service to be terrible, how can I get someone to help me?

[#10]

Hello Eduarda,

I am sorry to hear about your experience with the chatbot. We are continuously striving to enhance our services, and we truly value your feedback. I will share your report with our team for further review.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern. 

Additionally, I have checked your account and it looks like your free monthly Connects have been applied for this month. Please note that you'll get them each month on the first day of your billing cycle, which you can see here.  Feel free to visit this helpful article for more information.  If you are trying to purchase Connects but encountering an issue, please let us know, and we will be sure to look into your report and escalate it accordingly.

[#11]

Hi,

Its been more than 3 months I created my profile and yet to get a project. I recently applied for a project a week ago which is payment verified. It shows as client has not even started the interview process. My connects are getting wasted. Upwork should help freelancers by giving our connects back if the client is not responding to job posted or if client is rejecting us.

[#12]

They never returned them back no matter how much we open the same topic for discussion.

[#13]

Hi,

Now there is no free connects for new freelancers. Atleast Upwork should consider to return the connects if we are not considered or selcted for a job we apply. They can charge us once we get a project. We have to pay for connects until we get selected and also provide service charge for them.

[#14]

Help me promo code 

[#15]

there were alot of jobs I applied for and then they were no longer available and i didnt get any connects back so i want to know if i would be able to get my connects back or no

[#16]

Hi Mohamed,

Connects are returned only if the client removes the job without hiring a freelancer or if Upwork cancels it for a TOS violation. This is not applicable to expired jobs. 

- Pradeep

[#17]

Hello Please Where Can I Ask For A Refund of $20 For The Money I Paid ? I Didn't Receive Any Job Offer & All My Connects Were Wasted !! Best Regards Saad Ghalayini

[#18]

If you paid $20 for Connects, there are no refunds. Not receiving job offers or invites does not generate a refund. Even if a refund was available, the refund would be Connects--not $20.

[#19]

How Can I Ask For Connects Refund ?

[#20]

Read Clark's post again.

You aren't getting a refund.

[#21]

If you want to freelance, learn about freelancing and vetting.

If you want to freelance here, do the above and use the Academy link at the top of the page to learn how to use the platform. Otherwise, the scammers will be your customers.

It often takes dozens, or even one hundred proposals before you may find a job.

[#22]

Hello,

I didn't receive my monthly free connects for the month of July. How to get them?

[#23]

Hi Ayesha,

I checked and can confirm that the monthly free Connects were already credited to your Upwork account on July 22nd. 

- Pradeep

[#24]

www.community upwork .com 

[#25]

Well, I fully accept the setting that we are not getting the connects back if we are not selected, as an encouragement for those who excel among the workers and show how serious we are on the bidding. But if the client never comes back, leaving it expire, the behavior itself is not serious, honestly speaking not even showing respect. Will the client be billed for publishing the request and might get refund if they hire someone/come back to cancel the job? Otherwise, this seriousness is unilateral and will become a game that only Upwork as a platform benefits if it is allowed that someone randomly post meaningless requests as a trial and never comes back without any punishment. I found that there are many unthinkable/fake projects on this platform. 

Given the customer service, I find it very difficult to find my answers. We have to publish our questions to a public community to get answered without following follow-up if the questions were not answered properly. These are the experience feedbacks I had in the past two months. Thanks. 

[#26]

A client who refunded:👌

On the other side, a hell lot of clients who open a job vacancy , get applicants and Vanish like below

1. https://www.upwork.com/jobs/~0160b6efdbe17f1d1d

2. https://www.upwork.com/jobs/~01131178c342e35c85

Why is this fast-paced company not hiring fast-paced? Out of 50+ proposals, they could not get a single talent. Strange.

Why don't they cancel the job if no hire is made and refund the connections?

The above ones are samples. I could easily pull 20 such clients from my account. They have been idle with the hiring for more than a month.

Dear Upwork, You are one of the Key players in this space. We still believe that we can rely on you for our sustainable career.  please do something about this. Thanks.