Connects

[446c5ea5]

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

[a6cd72bd]

Hello, I'm not receiving my connects, every time I've had connects I've bought them. In addition, I can't get in touch with upwork support. I've found their service to be terrible, how can I get someone to help me?

[IvygailJ]

Hello Eduarda,

I am sorry to hear about your experience with the chatbot. We are continuously striving to enhance our services, and we truly value your feedback. I will share your report with our team for further review.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern. 

Additionally, I have checked your account and it looks like your free monthly Connects have been applied for this month. Please note that you'll get them each month on the first day of your billing cycle, which you can see here.  Feel free to visit this helpful article for more information.  If you are trying to purchase Connects but encountering an issue, please let us know, and we will be sure to look into your report and escalate it accordingly.

[bf0b432b]

Hi,

Its been more than 3 months I created my profile and yet to get a project. I recently applied for a project a week ago which is payment verified. It shows as client has not even started the interview process. My connects are getting wasted. Upwork should help freelancers by giving our connects back if the client is not responding to job posted or if client is rejecting us.

[lama-pema]

They never returned them back no matter how much we open the same topic for discussion.

[84bf83f5]

Hi,

Now there is no free connects for new freelancers. Atleast Upwork should consider to return the connects if we are not considered or selcted for a job we apply. They can charge us once we get a project. We have to pay for connects until we get selected and also provide service charge for them.

[73f6c431]

Help me promo code 

[b01f172d]

there were alot of jobs I applied for and then they were no longer available and i didnt get any connects back so i want to know if i would be able to get my connects back or no

[PradeepH]

Hi Mohamed,

Connects are returned only if the client removes the job without hiring a freelancer or if Upwork cancels it for a TOS violation. This is not applicable to expired jobs. 

- Pradeep

[1d338e95]

Hello Please Where Can I Ask For A Refund of $20 For The Money I Paid ? I Didn't Receive Any Job Offer & All My Connects Were Wasted !! Best Regards Saad Ghalayini

[celgins]

If you paid $20 for Connects, there are no refunds. Not receiving job offers or invites does not generate a refund. Even if a refund was available, the refund would be Connects--not $20.

[1d338e95]

How Can I Ask For Connects Refund ?

[the-right-writer]

Read Clark's post again.

You aren't getting a refund.

[the-right-writer]

If you want to freelance, learn about freelancing and vetting.

If you want to freelance here, do the above and use the Academy link at the top of the page to learn how to use the platform. Otherwise, the scammers will be your customers.

It often takes dozens, or even one hundred proposals before you may find a job.

[altafayesha]

Hello,

I didn't receive my monthly free connects for the month of July. How to get them?

[PradeepH]

Hi Ayesha,

I checked and can confirm that the monthly free Connects were already credited to your Upwork account on July 22nd. 

- Pradeep

[c84e7174]

www.community upwork .com 

[917b270d]

Well, I fully accept the setting that we are not getting the connects back if we are not selected, as an encouragement for those who excel among the workers and show how serious we are on the bidding. But if the client never comes back, leaving it expire, the behavior itself is not serious, honestly speaking not even showing respect. Will the client be billed for publishing the request and might get refund if they hire someone/come back to cancel the job? Otherwise, this seriousness is unilateral and will become a game that only Upwork as a platform benefits if it is allowed that someone randomly post meaningless requests as a trial and never comes back without any punishment. I found that there are many unthinkable/fake projects on this platform. 

Given the customer service, I find it very difficult to find my answers. We have to publish our questions to a public community to get answered without following follow-up if the questions were not answered properly. These are the experience feedbacks I had in the past two months. Thanks. 

[mohan_visakakshi]

A client who refunded:👌

On the other side, a hell lot of clients who open a job vacancy , get applicants and Vanish like below

1. https://www.upwork.com/jobs/~0160b6efdbe17f1d1d

2. https://www.upwork.com/jobs/~01131178c342e35c85

Why is this fast-paced company not hiring fast-paced? Out of 50+ proposals, they could not get a single talent. Strange.

Why don't they cancel the job if no hire is made and refund the connections?

The above ones are samples. I could easily pull 20 such clients from my account. They have been idle with the hiring for more than a month.

Dear Upwork, You are one of the Key players in this space. We still believe that we can rely on you for our sustainable career.  please do something about this. Thanks.

[f275ae38]

Dear Upwork Team and all, 

I would like to ask about the situation in the attachment. Do I get Connects back? 

[spectralua]

Only if jobpost will be deleted for ToS violation.

[f275ae38]

It means we can't get Connects again. Oh 🤔

[37e08fd5]

Hi,

My name is Elgun Mehdiyev, and I am a new member on Upwork. Recently, I purchased 100 connects for (reference # 716423705). As a first-time user, I was also given a few additional connects.

Since I haven't used the 100 connects and do not plan to, I am kindly requesting a refund. Unfortunately, I couldn't find an option to request a refund on the website. I also tried using the chat feature, but it did not connect me to a real person or resolve my issue. Additionally, there is no customer service email provided on the website, which has been quite frustrating.

I would appreciate it if my request could be forwarded to the customer service team. Thank you for your assistance.

Best regards,
Elgun Mehdiyev

[PradeepH]

Hi Elgun,

Thank you for your message. I regret to inform you that we do not offer refund for Connects that are purchased but not used. Should you have any additional questions or need further assistance, please don’t hesitate to reach out.

- Pradeep

[bc56bdbc]

How to get connects in free, here is some way to earn the connects?

[e40b52e7]

I don't know if it is worth it to buy connects. 1 application needs 14-16 connects unlike in some platforms that only needs 1 or 2 onnects to send an application. I feel sad.

[e40b52e7]

Sending an offer now needs 14-20 connects per project and it cost me a lot. I am trying to look for a project but 60 connects is ony for 3 proposals. unlike in other platforms that only needs 1 or 2 connects to send an offer. I don't know if it is worth it to buy again.

[8b39e3c0]

Hello Upwork team,

It seems to me that I haven't received the free connections after logging in. It's been more than 24 hours since I signed up, and I haven't received them yet. Could you please help me?

Thank you,

[iamghanshyam]

I applied for a job and return to the feed. And I saw the same client posting the same job with the same description. It's Scam to drain out the connects.  I want my connects back, Upwork. I have attched both files. One is the one I applied for and the 2nd one is another but similar job post from the same client.

[iamghanshyam]

Dear Upwork Moderators, please respond.

[IvygailJ]

Hello 

Thank you for bringing this to our attention. I have notified our team and shared your report for further review. Please be assured that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. 

Also, please check this article for more information on using the flag option to report inappropriate content. Feel free to message us if you need further assistance.

[iamghanshyam]

Thank you

[71e70ad1]

Recently there have been so many suspicious job posts. They interview you and immediately ask for your wallet details and I've been reporting them every time and they get banned quickly but my connects to propose and bid on the contract are never refunded.

I got a notification today that one of my proposals was declined because the client is suspended. I went through my connects history but again, no refund of either connects or the extra bid.

[d238263c]

you buy more

[PradeepH]

Hi Aayush,

I am sorry to hear about your experience. I checked the job you are referring to and it looks like your proposal has been declined by the client. Please know that Connects will be automatically returned to your Upwork account when the job is canceled by the client or the job is removed by Upwork for TOS violation. 

- Pradeep

[c25480da]

hi, kindly help to get free connect to win project

[RonnaP]

Hi Atif,

Thank you for reaching out to us about getting free Connects. I’d like to share that you receive ten free Connects at the beginning of your billing cycle and may also receive bonuses for winning interviews. We will notify you through Upwork (notification bell) and email when you earn free Connects. To learn more, you can visit this helpful page.

[789dbf40]

I lost some of my connects during verification

[IvygailJ]

Hello Sachin,

Thank you for reaching out. I have checked your Connects History page, and it looks like the Connects deducted from your account were used for submitted proposals. I also see some Connects that have been refunded for canceled jobs.  

You can access your Connects History on this page. Let me know if you need further assistance.

[789dbf40]

That's the problem mam, I have applied some jobs I usually do that and when the job closed I'll get the connects I applied 3 jobs at that day and the day before. suddenly my account went into verification and it withdraw all the proposal automatically when I got my account verified it withdraw all the proposal. So I lost my connects. I only apply for geinune clients because they only close there job after selecting clients. I never withdraw even a single proposal except the first one it's long before

[LuiggiR]

Hi Sachin,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.