Connects

[446c5ea5]

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

[0f803174]

Hello,

Where do I find my returned connects for a suspended job?

Thanks so much for your help!

[8de7e5e4]

go to connects and check connects history they should be reappeared to your connects just make sure you check the connects history daily

[0f803174]

Thank you!

[8de7e5e4]

I've checked your profile, and I suggest creating a specialized profile with at least 10 portfolio pieces. Additionally, add a project catalog with a minimum of 10 projects. For client hunting, follow these steps:

1. When you view a job post, check the total spend amount of the client.
2. Verify if the client is payment-verified.
3. Review the client's feedback and see if they have a good history with freelancers.
4. Ensure the client’s hire rate is above 50% before applying.

This approach will help you attract better opportunities and increase your chances of landing quality projects.

[8911e273]

I am a new freelancer on upwork.I created my account 2 months ago,but i did not get any free connects.it will be very pleasure for me if i get those free connects as i mentioned that i am a new freelancer on upwork.Please help....

[6c1072e8]

Dear Upwork  Team,

I have noticed a growing concern among the freelancer community regarding the costs associated with applying for jobs and the engagement from clients. Specifically, many freelancers invest significant amounts of money to boost their proposals, yet often find that clients do not respond or seem disinterested in reviewing these proposals.
Given that clients can post jobs for free, it raises a question: Are clients aware of the financial investment freelancers make to apply for these opportunities? Additionally, what measures are being taken to ensure that clients engage more responsibly with the proposals they receive?
I believe addressing these concerns could greatly enhance the experience for freelancers on Upwork and foster a more productive and fair marketplace for all parties involved.

Thank you for your attention to this matter.

**Edited for Community Guidelines**

[267c9acc]

Hello Sir,

I am Wahidur. I want to buy an Upwork membership, but unfortunately, the endorsement on my card has expired. Can I now purchase it using a family member's credit card?

Best regards,
Wahidur

[IvygailJ]

Hello MD Wahidur Rahman,

Thank you for reaching out to us. Yes, you may use another person's card to purchase Connects as long as you're authorized by the card owner. Please be aware of this rule, as your account may be put on hold if the card owner does not authorize this transaction. If there are any issues, our team may request more information, and/or the card owner may need to contact the bank to authorize the transaction.

[6fdd34ba]

Dear Upwork Support,

I hope this message finds you well.

I applied for a job (Job ID: ~01ffb9aae1eee3717d) which is no longer available on the platform, and no one was hired for this position. Given these circumstances, I would like to request a refund for the connections used to apply for this job.

You can view the job post using the following link: [https://www.upwork.com/jobs/~01ffb9aae1eee3717d]
 I have also taken a screenshot of the job post indicating that it is no longer available.

Thank you for your assistance. I look forward to your response.

Best regards,
Youssef Dardeer

[IvygailJ]

Hello Youssef Dardeer,

Thank you for reaching out. Upon checking, it looks like the job post has expired. Note that your Connects are not refunded if you withdraw your proposal from a project, the client hires another freelancer or lets the job expire without hiring. You can learn more about Connects here.

[6fdd34ba]

Hello Ivy,

Thank you for your response.

I did not withdraw my proposal, and the client did not hire another freelancer. The job expired without any hires. I have heard from other freelancers that in such cases, the connections should be refunded. This particular job used 12 connections.

Additionally, I went to check the proposal for this job, and I found that it has been removed from my proposal history.

Could you please reconsider my request for a refund of these connections?

Thank you for your assistance.

Best regards,
Youssef Dardeer

[PradeepH]

Hi Youssef,

Connects are not returned for expired jobs. You can refer to the help article shared by Ivy.

- Pradeep

[6fdd34ba]

Thank you pradeep , I understood the help article 

[80e4f7af]

[09d17a20]

Where I obtain connects?I am asked connectors repeatedly due to this I
haven't submit Any proposals yet
With regardg

[7b3013dd]

48 hours are over and i didnt get the free connects,what should i do.

[n_pudikova]

Rahul, you should study the rules before you join - there are NO free connects anymore at Upwork. You need to buy them or subscribe for Plus membership. 

[the-right-writer]

You will have to buy them.

[80e4f7af]

Again I receive an error but $1.5 charged from my credit card, kindly check and resolve the error urgently

[c3e29731]

Why am I receiving 93 Connects instead of 100 after upgrading to a Plus membership?

[sofia2008]

There is a note before the FAQ section on prorated Connects in the following article.

Understanding and using Connects – Upwork Customer Service & Support | Upwork Help

[parjapati_vikas]

I did not apply for any job, but my connects have been deducted from my account.

[b43dbad9]

 Available now Badge will deduct 1 connect per day , i noticed it on connects history. u better check the action in it.

[8463c6be]

connects are deducing by available now badge

[fbf35868]

Hi, I can't understand why Upwork don't refund connects when job is closed without hire. Am I have to pay 100 dollars every month to catch a job? It really doesn't make sense. I have 25 archived proposals and only one job is hired.

[m_terrazas]

You can look for information on the forum, there are many threads about this.
Connects are not returned unless the client closes the contract without signing up or if Upwork closes it because it is considered a scam.

[fbf35868]

They closes it without signing up but connects are still not refunded. 

[the-right-writer]

Maria is correct. The client has to close the job. If they do, then you will see the job has closed, and the connects will be returned. The client doen't have to hire.

[fbf35868]

For example I submitted this proposal 2 months ago, It's closed without hire but I didn't get any connects.

[m_terrazas]

I don't know for sure, but most likely the job has been closed by Upwork because it has "expired".

[mbrisi]

I watched a video for 8 connects, and still do not see them in my balance, Could you please let me know.

[IvygailJ]

Hello Marcela,

Could you please confirm if you clicked on the button "Get your free Connects"? If you watched the video today and clicked on the button, please allow 24 to 48 hours for the credit to appear on your Connects History page. Let us know if you need further assistance. 

[mbrisi]

Where should I find the¨Get your free connects button? I watched twice and did not see that button.

Thanks

Marcela

[IvygailJ]

Thank you for following up, Marcela,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[248b43c5]

I applied to a project but after the client contacted me to start the project, I recieved an email from upwork that my proposal was declined because upwork had suspended the client. Upwork has not returned my  14 connects for submitting the proposal.  

[IvygailJ]

Hi Crystal,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[f275ae38]

Hi, Ivygail and the Upwork team, 

I'm also similar to Crystals. I applied for the Job and saw a warning Client is suspended while during the time I sent a proposal, I didn't see anything about a warning. After I sent the proposal, then I saw a warning, and the Client didn't have any operation about that job in real. Some weeks have past, and I haven't received any return Connects about this post. 

Kindly support and solve this one. 

Thank you so much.

[46c04935]

Hello,

I have been in upwork for a long time, earlier in case of a withdrawal for an unresponsive client. The connects used to get refunded. 

But currently, this is not the case, and it's quite expensive to buy connects for only job search. Most of the clients have raised the proposal connects in search of genuine freelancers, which is understood. But I joined upwork for work, not only to invest my money.

I would recommend that please work on the connects refunds because even though I buy connects it's not 100% guaranteed that I get the job. There should be some relief for the struggling freelancer.

Thanks

Bhumika

[ashrafkhan81]

I've been on this platform for over 3 years now, during this time I never saw Upwork refunding connects if the proposal is withdrawn. 

And doing so does not make any business sense! 

This is not a job, freelancing is similar to running a business you have to invest in order to get returns, although returns are not guranteed! 

[a1307897]

I recently bought connects on Upwork, and the payment has been successfully deducted from my account. However, my connects balance is still showing as 0. I've already refreshed my account and checked for any payment confirmation, but the issue persists. Could you please help resolve this as soon as possible?