Connects

[#1]

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

[#2]

They closes it without signing up but connects are still not refunded. 

[#3]

Maria is correct. The client has to close the job. If they do, then you will see the job has closed, and the connects will be returned. The client doen't have to hire.

[#4]

For example I submitted this proposal 2 months ago, It's closed without hire but I didn't get any connects.

[#5]

I don't know for sure, but most likely the job has been closed by Upwork because it has "expired".

[#6]

I watched a video for 8 connects, and still do not see them in my balance, Could you please let me know.

[#7]

Hello Marcela,

Could you please confirm if you clicked on the button "Get your free Connects"? If you watched the video today and clicked on the button, please allow 24 to 48 hours for the credit to appear on your Connects History page. Let us know if you need further assistance. 

[#8]

Where should I find the¨Get your free connects button? I watched twice and did not see that button.

Thanks

Marcela

[#9]

Thank you for following up, Marcela,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

How have you watched the video, I can't find it could you help me, please?

[#11]

I applied to a project but after the client contacted me to start the project, I recieved an email from upwork that my proposal was declined because upwork had suspended the client. Upwork has not returned my  14 connects for submitting the proposal.  

[#12]

Hi Crystal,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#13]

Hi, Ivygail and the Upwork team, 

I'm also similar to Crystals. I applied for the Job and saw a warning Client is suspended while during the time I sent a proposal, I didn't see anything about a warning. After I sent the proposal, then I saw a warning, and the Client didn't have any operation about that job in real. Some weeks have past, and I haven't received any return Connects about this post. 

Kindly support and solve this one. 

Thank you so much.

[#14]

Hello,

I have been in upwork for a long time, earlier in case of a withdrawal for an unresponsive client. The connects used to get refunded. 

But currently, this is not the case, and it's quite expensive to buy connects for only job search. Most of the clients have raised the proposal connects in search of genuine freelancers, which is understood. But I joined upwork for work, not only to invest my money.

I would recommend that please work on the connects refunds because even though I buy connects it's not 100% guaranteed that I get the job. There should be some relief for the struggling freelancer.

Thanks

Bhumika

[#15]

I've been on this platform for over 3 years now, during this time I never saw Upwork refunding connects if the proposal is withdrawn. 

And doing so does not make any business sense! 

This is not a job, freelancing is similar to running a business you have to invest in order to get returns, although returns are not guranteed! 

[#16]

I recently bought connects on Upwork, and the payment has been successfully deducted from my account. However, my connects balance is still showing as 0. I've already refreshed my account and checked for any payment confirmation, but the issue persists. Could you please help resolve this as soon as possible?

[#17]

Hi Nazeer,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#18]

Why weren't my Connects refunded when my client was suspended?

Why am I receiving 93 Connects instead of 100 after upgrading to a Plus membership?

[#19]

Hi Nesra,

If we remove a project’s post because we believe it violates our Terms of Service, Connects you used on that proposal will be returned. Please allow the Connects to be added back to your account automatically. 

If you choose to upgrade your account from Basic to Plus, your free Connects will be prorated. This means that we'll allocate them based on time, or specifically, on how many days have already passed during your billing cycle.

By prorating free Connects, we can be sure that you always get a fair amount, no matter when you make changes to your plan. You can find this information here. 

[#20]

My proposal for the job was declined because my client was suspended. However, the Connects I used for that proposal were not returned. 

[#21]

Hi Nesra,

I checked and can confirm that you have already received credit for Connects used for a recently closed job. You can refer to the Connect History page for more information.

- Pradeep

[#22]

I am with you, tired of not getting work or my connects refund. I would love to purchase connects if they are affordable.

[#23]

Hi Upwork Support,

I hope you're doing well.

Recently, I had two proposals taken back because the job postings turned out to be fraudulent. I was informed that my Connects would be refunded, but I haven't received them yet. Could you please look into this and assist with the refund of my Connects?

Thank you for your help!

Best regards,
Valentina Argaez

[#24]

Hello Valentina,

Thank you for your message. Could you please click on my name and send me a PM with more information about the job posts you are referring to? I will be sure to look into your report and escalate it accordingly. I'd also like to assure you that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. Let us know if you need further assistance. 

[#25]

Hi,

     I have been having issues with buying connects, whenever I try to buy connects I get the message ( sorry something went wrong on our end, please refresh the page and try again if this issue keeps happening, please contact customer support) from upwork and my money is refunded 

I have contacted my bank, and they have assured me there are no issues on their end

how can I fix this ? 

[#26]

Hello Joy,

I am sorry to hear about the issue while purchasing the Connects. I checked your account, and it appears that your card payments were declined due to insufficient funds/over the credit limit. Could you please try it again? if the issue persists, please reach out to your card issuing bank again to check the available funds/limit and permission to complete international transactions.